PetflowReviews of petflow.com

Issues Cancelling My Autoship Order at Petflow.com Review: I am quite disappointed with my experience at Petflow.com due to the problems I have encountered while trying to cancel my autoship order. I placed an order with the autoship option to automatically receive pet supplies, but before receiving the first delivery, I was charged for the second. When I tried to cancel my order, I faced the frustrating reality that it can only be done by calling their customer service. However, I have been trying to get in touch with Petflow.com's customer service for a considerable amount of time, and unfortunately, I have not received any response. This raises significant concerns and makes me question the integrity of the company. In addition to the lack of response from customer service, I am also worried that this situation may indicate possible fraud. It is alarming that I was charged for a second delivery before even receiving the first one, and the lack of transparency in the cancellation process only amplifies my mistrust. As a customer, I expected a more efficient level of customer service and a clearer and more accessible cancellation policy. This experience has left me with the feeling that my satisfaction as a customer is not a priority for Petflow.com. In summary, my experience with Petflow.com has been negative due to the issues I encountered when trying to cancel my autoship order and the lack of response from customer service. I hope that the company takes steps to improve its communication and offers a satisfactory resolution to this situation.

I emailed PetFlow to cancel my subscription and received an email stating, “ We wanted to let you know that we've received your request to cancel and have made sure no further orders will be shipping.”, but then received a charge on my credit card for another bag of food two days later.

Your method for handling credit cards that will not work inconvenienced me more than the convenience of ordering online. To make it worse your customer support argued with me over the matter. Hope your approach works without me as a customer because I'm not one any longer and when asked, I'll explain to others why its easier to drive 3 miles to a local store that still provides customer service.

No support to get the dog food I needed. I spent too much time on your website to get the food ordered and then it did not work. You all have my vet if that was the problem you could have asked ,it was not my first order with Petflow

Everything and I am still receiving a $200 product every 2 days! Trying to cancel autship that went horribly wrong 😢and still being charged. Use to be a goid source of dog food/supplies but now all i get are emails 🥴

The cans came quickly but they were all banged up and dented. All of them.

Until today, I would have givent PetFlow 5 stars. My dog is about to pass away and I have to cancel my auto -subscription. But wait, site won't let me cancel, I have to call them or chat with someone about my sad situation. But wait, no chat icon at this time. I called, but wait, nobody to answer just yet. Wow, this is painful enough and now you are making it worse. You have a cancel button, let me cancel.

I did not receive the correct item.