PetflowReviews of petflow.com

We order every month apprximatly 3to400dollars a month and everytime the order is wrong, billing is wrong, nobody knows what's goin on. I even called the head manager and he never returned my call there is just lousy service . Last time my father orderd dog food they sent him cat food , ijust can't understand this company if it was me I would fire all these employees and find people that know what there doing I tried 3 other sales person and again they couldn't take the order right. I would rate this company a big O

First the positive: Petflow.com customer service representatives did a great job resolving/redressing repeat order problems. But that's the negative as well: twice already they have mixed up clear orders. I had a Petflow order (i.e., a regularly scheduled shipment) of large breed puppy food. For my last delivery under this Petflow, they sent me senior dog food. I then ordered my mom puppy food for her new dog. I placed the order online and clearly specified that the order be sent to her at her California address. I checked and double checked the order before hitting "submit/order." They sent the order to my address in Virginia. There is either a problem with their website or a problem in their order processing system. Again, I appreciate what PetFlow did in correcting the order mistakes after I contacted them. But it's not worth it if they can't get basic orders right in the first place.

Here is my experience. I WAS a new customer and I ordered four bags of ORGANIC dry dog food. I mixed three of the bags together in a bin because that is what I have done for seven years for my dog. Upon disposing of the dog food bags I caught the expiration date on one of the bags of food and to my SHOCK the food was expired. So now my entire batch of food is tainted. The supervisor I spoke with Ken Stauffer was less than understanding and his resolution was to only replace the expired food and a 10 dollar coupon not the two other bags I had mixed in which cost over $55.00. THEN the new bag of food I received in the mail as a replacement EXPIRES in three months. This dog food usually has an expiration date of over a year when I have purchased it in the store. I have closed my account with this vendor and filed a dispute agianst them through my creidt card company! I DO NOT RECOMMEND PETFLOW OR SHOULD I SAY PETFILTH.COM!

Seemed to be promised a timely delivery. When checking the tracking (doing it daily since 12/29) my shipment is stuck in NJ. Not good since I'm in CO. Very disappointed.

It is such a relief to know that each month the special dog food for our 3 year GREYHOUND will be at our door step within a few days of your email stating that our order is ready for shipment. TODATE our order has arrived in perfect shape. Thank you!!

My original order was delayed because a particular brand was not in stock. The next day, the order shipped by Fedex. Fedex would not deliver as they didn't have the code to my building. They left a note on my door. I called Fedex on Saturday to provide them the information. So far, I haven't received anything. Needless to say, I am very disappointed as I am running out of food for my two dogs. I do not think I will use this merchant again.