PetflowReviews of petflow.com

I ordered a product that said it was in stock only to be told 5 days later it was out of stock. The website is misleading.

Usually we have a great experience with PetFlow. This time however was a real struggle. I was told over and over by PetFlow that they reached out to our vet for food approval, but my vet told me they never received any contact from them. I even went to my vet twice to get them to help. My dog didn't have food for three days and we had to figure something else for her special diet.

I Ordered my dog by phone and the rep told me it would be here Thursday. It did not arrive until the following Monday.

Customer service was very helpful, but besides that, a frustrating experience. I had ordered puppy food, and it was supposed to ship on Sept 24. By Sept 29, I had no notification of shipping or anything, and the status in my account said it was pending shipping. When I called Customer service, the helpful rep told me it was back ordered and not currently in stock, and that they wait 15 days to see if it comes in stock before notifying the customer of a cancelation. Unfortunately, I cannot wait that long for my order, and need to know if it's out of stock ASAP, so that I can buy it elsewhere. That is a very frustrating policy, that indicates a lack of communication from the company. The rep was, however, able to refund my order with store credit and order a smaller bag of the same product with rush shipping, which was very helpful. So overall, good customer service, poor communication about orders otherwise leading to a frustrating experience.

I was so excited to get 20% off of my first auto-ship order of $215. After waiting longer than I should of, I received an email from PetFlow. It stated my order was cancelled and credit card refunded. The items were out of stock. They were not the evening I ordered them, GRRR. The next day the Royal Canin HP Prescription I needed, was back in stock. I sadly went back to Chewy.com

I ordered cat food over a week ago and still it is not shipped! I am running low and it is prescription. I can’t run out to a store and get more! Please help me! Thank you!

Product didn’t ship on time. When I requested cancellation of the order they said ‘you’ll get an email if we can cancel. We may not be able to.’ I reached out again to ask for status and they said ‘the order has been cancelled - we sent an email.’ They hadn’t. They said ‘we’ll send another email confirming the cancellation.’ I never got it. Customer service was responsive via text and very friendly, but some issues for sure.

The food is too oily even it’s supposed to be low fat.