PetflowReviews of petflow.com

Response from PetflowNov 5, 2025

We’re glad to hear your dog’s food was available and appreciate you taking the time to share your feedback. Thank you for choosing PetFlow!

Response from PetflowNov 5, 2025

Thank you for sharing your feedback, Sally. We’re glad your order arrived but understand how frustrating the longer transit time can be. Some shipments are now routed from different fulfillment centers depending on product availability, which can occasionally extend delivery times. We appreciate your patience and will share your feedback with our logistics team.

Response from PetflowNov 5, 2025

We appreciate your kind words about our communication and website! We understand how frustrating it can be to miss the free shipping threshold by such a small amount. Your feedback helps us as we review our policies to make future improvements. Thank you for being a Petflow customer!

Response from PetflowNov 5, 2025

We’re glad to hear your most recent order arrived on time. We know consistency is important, and we’re working closely with our carriers to make sure deliveries are reliable every time. Thank you for sticking with us.

Response from PetflowNov 5, 2025

We’re so sorry for the mix-up with your shipment and understand how frustrating that must have been. I’m glad to see that Gabby from our customer service team was able to get this sorted out for you. We appreciate your patience while we worked through it.

Response from PetflowNov 5, 2025

Thank you so much for the kind words and for recommending us. We’re happy to hear you find PetFlow easy to use. We appreciate your feedback about delivery times and are always looking for ways to make shipping faster and more reliable.

Response from PetflowNov 5, 2025

Thank you so much for your kind words! We’re so glad to hear our team was helpful and considerate. We appreciate you taking the time to share your experience with us 😊

Response from PetflowApr 29, 2026

Thank you so much for the kind words! We are glad our team has been helpful and friendly when you reach out and that your orders are always on time. We also appreciate the honest feedback about the newer site. We are always working to improve the experience and this is helpful to hear. We hope it gets easier with time and we are always available via chat, text, or email if you ever need anything!