Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
petflow.com
Website
petflow.com
Category
Pet Stores
Location
Easton, Pennsylvania
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 1% of reviews.
Latest
Most recent review: October 2026.
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Product was shipped dispute is asking them not to ship and not to deliver. They did ship, deliver and won’t take back. I will never use them or recommend them to anyone.
Response from PetflowJan 28, 2026
We’re very sorry for this experience and understand why you’re upset. This is not the experience we want anyone to have. We’re actively working on improvements to our auto-ship and communication systems to prevent situations like this and make changes clearer before an order is processed.
RW
Richard W.
Petflow does not stand behind the…
Petflow does not stand behind the products they sell. I bought an $80 bag of PureVita Grain Free Turkey & Sweet Potato Dry Dog Food which is very obviously spoiled. It smells terrible and my dog will not eat it. She has been eating the same dog food for years. I texted PetFlow (no phone calls allowed) They told me to take my issue to the manufacturer. I'll be buying my dog food locally from now on.
Response from PetflowJan 28, 2026
We’re really sorry to hear about this experience and understand how upsetting it is to receive food that doesn’t seem right. We truly care about the safety and well-being of pets, and we’re sorry for the frustration this caused.
For quality concerns related to the food itself, our policy is to work directly with the manufacturer, since they handle formulation, quality control, and product investigations like smell, spoilage, or potential defects. This allows the issue to be reviewed properly and helps ensure the right corrective action is taken. If there is damage that occurs in shipping or an error on our end, we absolutely step in and take care of it.
We appreciate you sharing this feedback, and we’re sorry this experience led to disappointment. If you need any additional assistance or have questions about the process, our team is available via chat, text, and email.
CC
Carol C.
No notification if order won’t be fulfilled
I was sent to Petflow from Hills Science website to order prescription dog food. I put in an order, provided the prescription, vet info, etc. Signed up for repeat delivery, the works. Waited and waited for shipping info. Contacted the company only to be told the food was out of stock, and I would not be notified. How can they think it’s okay to take an order and not bother to fulfill it or not communicate when they can’t? I will never place an order with them again. It’s too dicey.
Response from PetflowJan 19, 2026
We’re really sorry for the frustration this caused. We understand how upsetting it is to place an order, provide prescription details, and then not receive timely updates, especially when it involves your pet’s food. When an item is out of stock, customers should be notified clearly and promptly, and we apologize that this did not happen here.
We are actively working on improving our site and our email communication so issues like this are handled faster and more transparently going forward. We appreciate you bringing this to our attention and regret the experience you had.
RR
REMBERTO R.
U dint add the small bags to get free…
U dint add the small bags to get free shipping and I got charge $12 plus for shipping
Response from PetflowJan 19, 2026
We’re really sorry about this experience. This charge was caused by a system error on our end, and we completely understand how frustrating that is. We’ve refunded your shipping cost and are actively working on correcting this issue so it does not happen again.
We also want to share that we are actively working on improving our site overall to prevent errors like this and provide a smoother checkout experience. Thank you for bringing this to our attention.
SA
SARAH
5 days late
Was supposed to arrive on the 1st, still hasn’t arrived and it’s the 5th, will never order from this site again
Response from PetflowJan 9, 2026
We’re really sorry your order is delayed and that this has been such a frustrating experience. We know how important timely delivery is, especially when it comes to pet supplies. We are actively working on improving our systems and communication, and we’ve reached out to you directly so we can look into your order and help resolve this.
ZL
Ziling L.
Not receiving anything!!
Not receiving anything!!! Spent $300+ on cat food and did not receive anything
Response from PetflowJan 9, 2026
Hi there, we’re really sorry for the frustration this caused and understand how concerning this would feel. After reviewing this, the order in question was canceled due to the item being out of stock and no charge was completed for this order.
We absolutely recognize that the bigger issue here is communication. We are actively working on improving our email notifications and order updates so situations like this are clearer and customers are not left wondering what happened.
If you still need help placing a replacement order or would like us to double check anything on your account, please reply to our direct message so we can assist you right away.
BR
Bruce
I was unable to use my account for the…
I was unable to use my account for the transaction, thus I was unable to cancel it when I found I did not need the order.
Response from PetflowJan 9, 2026
We’re really sorry for the trouble you experienced and understand how frustrating it is when you are unable to access your account or make changes to an order. We are actively working on improving our site functionality and reliability, as well as our communication, to prevent situations like this.
LC
Lynne C.
This was my first time ordering
This was my first time ordering. I ordered food on 11/26 and never heard anything from them. I called yesterday on 12/9 to ask about the status of my order and was told they canceled my order because it was out of stock. So, I waited nearly two weeks to find out that I was not getting the food. Pretty shabby customer service.
Response from PetflowDec 15, 2025
We’re really sorry for the frustration this caused, especially as a first-time experience with Petflow. We understand how disappointing it is to wait for an order and only learn later that it was canceled due to being out of stock.
We want to share that we are actively working on improving our email and order-status communication so customers receive clearer, more timely updates when there are inventory or fulfillment issues. Situations like this are exactly what we are aiming to prevent moving forward.
We appreciate you taking the time to share this feedback, and we truly regret the inconvenience this caused.
