PetflowReviews of petflow.com

I placed an order on Jan 24. A few days later I checked the status of the order and saw that there had been a problem with my credit card. I placed a new order with a different credit card at that time. A few days later I received 2 shipments, the original 'rejected credit card' order and the replacement order I placed. When I contacted their support I was told that when I placed the second order they used my credit card from that order to reprocess the initial order. This is unacceptable, unless I had explicitly requested they reprocess the initial order, they should not have done so. I am very disappointed, they seem very concerned that they make the sale, even when it means being, marginally deceptive.

I RECEIVED THE CASE OF FOOD AND IT WAS THE WRONG PRODUCT!!!!! I WAS UNABLE TO FIND THIS PRODUCT OVER THE WEEKEND AND MY LOCAL VET HAS LIMITED HOURS DUE TO OUR REMOTE LOCATION. PLEASE SEND CORRECT PRODUCT AND TELL ME WHAT YOU WANT ME TO DO TO SEND THIS BOX BACK, I NEED THIS FOOD OVERNITED IF POSSIBLE.

I ordered two items at the same time. One was food and the other bully sticks. You didn't have the bully sticks in stock, so neither item was in any hurry to ship to the customer. Bad experience! mmurphy sacramento

I have been trying to get food for my cats for almost 3 weeks now! I know that it is not their fault if the manufacturer doesn't have the food, but, I was promised a few bags to be shipped from one of their other locations in 3-5 days and it has been 8. If they can not get the food here when promised, I can't rely on getting food when I need it. May have to order from somewhere else.

I ordered a $30 Groupon, eager to try out PetFlow. I was completing an on line order and was having difficulty trying to figure out where the coupon code needed to be entered. On the Groupon, it specifically says to enter voucher code during checkout. It was late at night so I never sibmitted the order and figured I would try again in the morning. A day or so later, I got an order confirmation (eventhough I never actually hit "submit order"! I emailed the company on the link included on their website. I never heard back from the company!

I ORDERED A PRODUCT-YOU SHIPPED THE WRONG ONE. I CALLED. YOU HAD THE WRONG ONE PICKED UP THEN, YOU DELIVERED THE WRONG ONE AGAIN. I AM CALLING UP NOW TO HAVE IT PICKED UP. IF YOU DON'T HAVE THE RIGHT ONE..TELL ME NOW. MICHAEL

When I called your customer service ,I clearly told her what I was looking for,and she said she had 16 cases of a certain catfood.I needed Whiska's filet mignom meaty juices,and "not" pate! Well I bought 4 cases,and it came yesterday,and it was 4 cases of Pate! Now I have to send it back.My cat refuses to eat this new formula.it makes her sick.We have looked in about every store,and if we find it,we get all they have ,which isn't much.

I would give less than one star if possible. Of the four 6lb packages of dry dog food, three were open and the kibble was all over the box and then my floor. Second two of the cans were dented so as to prohiubit use. The outside of the box was in perfect condition, telling me that this problem occurred before or during packing.