PetflowReviews of petflow.com

I will never order from PetFlow again. I originally went to them because I purchased a Groupon. I ordered my dog's food and it arrived within the shipping estimate however, I received the wrong food. I believe it was an error on their part but when I contacted customer service via email, I received no response. When I contacted them via phone, I was told that it was my fault and that I would have to pay to ship it back to them and then pay to have a new bag sent. So my discounted bag of food was now going to cost twice what it would have if I had just ordered it from my normal source. Ridiculous. I was also told that customer service never neglects to answer an email, which was essentially calling me a liar as I had told the representative that I never received a reply. If this is how they treat customers, I marvel that they have any business at all.

I was so excited to see that Petflow had Everclean cat litter as I can't find it by my house and have to drive to subburbs to buy it. Problem came when my order never arrived. I tracked it and found out that the package was damaged in shipping and had to be returned. While not ideal, I know that this happens sometimes. Problem is the order never showed up. I tracked the package again and found out that Petflow had sent it to Las Vegas and I live in Seattle. I tried to call them but was informed that you have to use the website to reach customer service. I sent them an email saying that I was now completely out of litter, had been waitng 3 weeks to get my order and didn't have time to drive out and pick more up. Instead of rushing me out a box they shipped the order again via slow boat. Needless to say it has now almost been a month and I have not recieved a thing. Had they simply rushed me out a box (I even would have been happy with 3 day air) I would order from them again. But due to thier lack of concern I will not order from them again.

My early experience with Pet Flow was wonderful. Unfortunatley, that is no longer the case. They have repeatedly sent me only partial orders, placing me in a terrible position in terms of feeding my 18 cats. I am disabled and it is extremely difficult for me to get to the Petsmart 90 minutes away. You can see, therefore, why I had grown to rely heavily on Pet Flow. The excuse that "we are at the manufacture's mercy" is just that. Proper demand/order analysis and effective inventory controls would allow the company to serve it's customer's (like me) and to aoid putting us in such bad situations again and again. If PetFlow is doing to a lot of customers what is doing to me, then I am fairly certain it is headed for a bad end.

I knew better and fell for the free shipping again. You add the shipping to the price of the item and then say it's free shipping. I found the same dog food here localy minus what the shipping price would be.12 dollars less then what you charge for the same thing. You have had my first and last order.

Cat litter routinely arrives damaged/leaking. Site can't seem to get kinks in email notification sorted out so you don't always have time to adjust your order before it ships. Price is fine, but no discounts or sales. Better off scheduling delivery through your local pet store.

So its great to get a good deal. Until you don't. My order came through with a certain price, but the charge on my credit card was $13 more. I asked for a refund, they said it would be provided, this was nearly a week ago. Still waiting. Easier to buy on Amazon.com.

You increased the product by $15 from one shipment to the next WITHOUT notification. REALLY? I think you would at least notifiy your auto ship customers of additional costs as oppoesed to being surprised when the chrage card statement arrives.

not even two weeks later you are raising prices