PetflowReviews of petflow.com

So far, Petflow has been a complete nightmare of a company to deal with. Their service and timeliness has been completely unacceptable. 1) I bought a Groupon online after checking to see that Petflow sold my dog's food, and at a reasonable price. After confirming they did, I immediately placed my order for my pet's food. This was on Feb. 6th. The order was confirmed, and was to be shipped the next day. It's now March 6th, and they still have not shipped the food. They send me an email once per week telling me that it'll ship the next week. I contacted customer service, and they claim that they can't get any new stock from the manufacturer for some reason. So why then did it say the item was in stock when I ordered it, and why does my local store continue to receive stock from the manufacturer? (yes, I've had to go buy locally while I wait in this never-ending cycle with Petflow.com....so much for selling me on convenience) 2) When I placed my order, I tried to use the widely-advertised $10 off $40 coupon, but the system wouldn't let me. I chatted with a representative who told me I wasn't allowed to use that coupon and also apply my Groupon credit. Hmm, not anywhere in the fine-print for either the groupon, nor the $10 code, does it say they can't be combined. It's not like the groupon was free, I had to pay for that. But apparently Petflow has decided they can just make up whatever rules they please in order to screw the customer. I asked them to show me where in the fine print it says I couldn't use my groupon with the first time purchaser discount, and the rep told me it wasn't written anywhere. Lovely. Not being able to use the coupon almost completely negated the groupon purchase, as my savings were reduced from $15 to just $5 (since the $10 coupon is free for anyone) 3) Contacting customer service is completely worthless, as they have no information on when the product will be shipped, and have no sympathy whatsoever for the fact that even though the item was shown to be in stock, I'm still waiting for over a month without shipping. Petflow's entire business model is that they conveniently provide pet food delivered to your door, saving you time and energy. Their prices really aren't any better than what I pay locally, but I was willing to give it a shot for the convenience. So far it's been a nightmare to deal with them. They still have my money, and I've got nothing in return except a headache. I've been recommending all of my friends and family to stay away from this company until they can figure out how to get their business in order, which seems like it may never happen. If you choose to order from them, do so with extreme caution.

I purchased a groupon to use at petflow.com. Before I purchased the groupon, I went to the petflow website to make sure they carried my dog's food and to see if the price would make ordering from petflow a money-saver. Turns out petflow carries my dogs food and by using the groupon, I would save money. In addition, I was about a week away from needing to purchase new dog food and the website indicated my order would be shipped within a day - so it seemed to be a good deal. I placed my order the day after I purchased my groupon (the earliest I could use it). About 4 days later, I received an email saying petflow was "out of stock" on the food I ordered and that it would be shipped shortly. When I did not hear from petflow for another couple days, I called them. I was then informed that they no longer carry the size of food I ordered. I asked when someone was going to contact me and tell me this and I received no response. The representative helped me place an order for a different size. Several days later, I received an email from petflow saying order was "out of stock". I called petflow - again - and was told that this product was also discontinued - not that anyone planned on telling me that. That representative helped me place a third order for food. By this time, I had to plunk down an additional $25 for my dog's food because I was not placing the order I had planned and finally received the food 3 weeks after originally intended - causing a major inconvenience. I wonder what would have happened if I never followed up by routinely calling petflow to figure out what was happening with my order? The whole process was an inconvenience and obviously this is an unorganized business. After all of my troubles, petflow has done nothing to make it up to me or made any effort to lure my business back. They did give me $4.95 in free shipping, but frankly, the shipping should be free on an $50 + order. Dealing with petflow was a pain, a disappointment, and inefficient.

This company is not interested in anything but your money. They have shipped me orders prior to the date that they it was scheduled to be shipped. The last time they shipped without even notifying me ahead of time they were going to ship. They have not allowed me to add to the order to avoid shipping charges just stealing more money from me. They offer no customer service and do not care about you when they cause problems. You are not allowed to speak with a manager, only to leave a message for [name removed] who never returns phone calls. I think that you get the picture of how much they do not care about their customers.

Packed poorly and destroyed.. Call me when you Get the kinks worked out

I just received my Soho dog treats with an expiration date of five days after I received them. Not a good thing. I will not be using Petflow again.

I got a Groupon for $30 of merchandise from PetFlow.com for $15. This led me to try PetFlow.com to see how they treat their customers. I ordered two bags of dog food, paid the $6 shipping fee and waited. Several days later I get an email notifying me that they only had one bag of dog food in stock and they were refunding me $1.98 (the amount over the amount of my Groupon that I paid for). In the end I paid more for the food than I could have bought it for locally, which I would not have if I had known they did not have the food in stock. To be fair, the PetFlow people should have refunded the cost of the Groupon, for which they received cash. Fairness is obviously not something the PetFlow operation is familiar with.

We requested that we be placed on an automated delivery schedule for our dog food. We are in the third cycle and here is our experience. The first order was late and never completely fulfilled The second order was late and only 25% of the order was fulfilled - there has been no communication of whether the remainder of the order is coming or not. I mean really - our order is known far in advance. All that need be done is to order and deliver. You fail in both categories.

Bought a groupon to give PetFlow a try and they sent me a torn bag of Blue Buffalo cat food. Unfortunately, because of this carelessness, I won't be doing business with them anymore. Can't even give them one star.