PetflowReviews of petflow.com

Signed up for auto delivery on first order. Was so excited about the program. My first order qualified for 2-day shipping and I was confident that my 5 day supply would last. However, my shipping changed to 10 day with cavalear attitudes and nonchalant approach to my issue. Nothing on website says "you MAY get 2-day shipping" or "free 2-day shipping when possible"! I was left to scramble to find my food locally and can't cancel this order unless I'm home the very moment it arrives and refuse delivery! If I had that kind of time I wouldn't be attracted to this type of service. Sorry, but it's never good to over promise and under deliver.

I received the order and the bag of dog food that is Versus for weight management for my one dog was not included. I need someone to resolve this or I will take it to court. It is really horrible that I have to waste my time dealing with this. Please get back to me as soon as possible. Marianne Pavlovitz

From beginning to end, my experience with Petflow has been nothing but disappointing. I am a frequent & satisfied customer of pet websites like petcarerx.com, 1800petmeds.com, and petproductadvisor.com. So when I heard about petflow.com I jumped at the chance to get some great deals with average expectations in comparison to the other sites I've purchased from. How wrong I was! After picking out various items for my dog, I checked out. Case closed (or so I thought!). Not only did I receive random "whoops" emails for the next month & a half telling me everything I ordered was out of stock, but I was also never notified at the time of purchase or anytime thereafter WHEN they might become available. I tried to contact someone on the "livechat" option, but never received a response. Almost 2 months after my purchase date, I received an email from an actual person telling me one of the items I ordered was indefinitely out of stock and would require me to go back on the website, spend even more of my time going back through, price matching an item I want, that they may or may not have in stock! I was furious & frustrated, but I did as they asked anyway. A confirmation email arrived, telling me my order was FINALLY ready to be shipped. STILL NO ESTIMATE OF WHEN TO EXPECT MY SHIPMENT. When it finally did come, a week & a half later, I was outraged again! Each item in the box was filthy/dirty, there were no seals on the supplements, and everything had been tossed around and damaged during shipment. I will absolutely not be using this site again, and would not recommend it to anyone else either!

I thought it would be great to have pet food delivered, but when it arrived I realized the bag I received was 1/2 the size of the one I buy in the store for the same price. I was sorely disappointed.

I have used PetFlow for 3 months on auto ship. The food we use for our 2 dogs is not available at any store near where we are. First month was great. Received an email they were getting ready to ship, then an email they were shipping. Great deal. then, last month, the bottom fell out. No email they were getting ready to ship, or when it shipped. After several calls, they told me it was shipped sometime from Las Vegas (I live in SW Florida). no idea the date it was shipped, or when I would receive it, and I was down to a day or two of food. So, cancelled the shipment (they told me I could not cancel, until I told them I would dispute with my credit card company, then they suddenly could cancel it). They told me the issue is Las Vegas is not on the same computer system, so they do not get updates in real time. I spent at least an hour over 2 days on the phone, very frustrating, and the CSR are only emplowered to offer 10% off your next order. Wow. An hour of very frsutating time, plus, I had to order the food 2nd day air from another vendor (PetFlow cannot expidite any orders, even when they are behind with your delivery and cannot tell you when it was shipped, let alone when you should receive it. The company has a good idea, the food was $1 more per bag than when I could find it locally (in another area), and was great idea to not have to drive to pick up the food when I lived in another area. However, they really need to get their act togather, or they will soon go the way of Pets.com. PetFlow needs to get a few customers in an advisory postion, FAST, before they burn through the $10MM they received as start up - glad I did not invest in this company.

you sent broken stuff and replaced it with broken stuff...if the stuff is broken THROW IT AWAY don't steal my money and send it to me to throw away

I needed help by phone because I couldn't get the discount to work right. Somehow the dog tick stuff I had deleted off the cart was ordered instead of the cat stuff I needed. The agent I had was confusing and I had to keep questioning and repeating what I needed done. When I got my package I saw I had the wrong items. I tried to chat and call, only to find my chance for help reduced to email and that it was the fastest way to get help. If you can email ..... you can chat..... duh...... Now I have to wait to get this resolved, I do daycare and have 2 teens in school. I don't have time for this. I KNOW I ordered the right items.I don't want to loose the money spent on shipping either

I received an outdated $20 bag of Prescription Science Diet Cat! Why would you sell me an expensive bag of food that has already expired?