KATHY R.
Didn't notify me that the product was…
Didn't notify me that the product was out of stock, instead said that my prescription had been rejected which was verifiably false. Will be getting our food elsewhere from now on.

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 3,198 reviews with 1 star · Clear filters
KATHY R.
Didn't notify me that the product was out of stock, instead said that my prescription had been rejected which was verifiably false. Will be getting our food elsewhere from now on.
CAROLYN S.
The little top opening was very weak and broke, could not use either enclosure, returned for a refund
MIKE K.
This is the second time I've ordered with shipping delays. Payment processing is also very slow. I didn't know my gift card wasn't accepted until 3 days after placing my order forcing me to scramble around town to find the exact food I needed for my dog.
Chris L.
I placed my order, you charged my bank account. 1 week later you say it is out of stock. The website stills says you have it in stock.
CHWV
You absolutely could not correct a password issue, I finally told you, if I order in the future, it will have to be a guest. Even then, you had to clear an issue to make that possible. (We will see.) Furthermore, you sent me this review request in the name of a friend that I sent a food gift to, not myself, even though we discussed this, and you assured me her info was deleted from my account. PetFlow has some profound problems with ordering, and it would be advisable to have a complete review of the process. It can't be just my experience. CH
RICK
I was denied because I am a Canadian customer with a Canadian Veterinarian.
David H.
Item not delivered. No explanation. No refund. No re-shipment.
CINDY M.
We never received ordered after almost 3 weeks now