PetflowReviews of petflow.com

slow delivery. poor customer service. never using them again

I placed my most recent order in response to an e-mail offer of a sample case of cat food at a discounted price. I ordered the sample, plus two more cases of cat food at full price, and all 3 ended up in my cart. But when my order arrived, only the full price cases were included. When I contacted customer service, they told me the discounted item had sold out. That was only a good deal for me if the discounted item was included. They should have told me BEFORE my order shipped and given me the option to cancel.

It's been over a week since I ordered this and it still hasn't come. Ordered from this site because I had a google offer, but amazon is more reliable and the price is just as good.

It is upsetting to receive an email stating they ran out of food, without asking me if I wanted an alternative brand. They had promised to ship the complete order when they receive all the items and they did not do that, they shipped the box without the hard food one of my cats only eat hard food.. So now I have to go to Rite Aide to buy it which is out of my way.

Part of order(most important item) was out of stock. Just refunded money. Not a mention when item might be in stock. Because of $ to make purchase over $50, i ordered a bag of food. Of course i received the dog food. Didn't really want the dog food. Can get it much cheaper here in town. Really feel i got taken. Will not order from you again. On line shopping isn't easier, just another way to get taken. Very unhappy!

Order was split into two parts, and without notifying me. The second part of the order was drop-shipped and several day late. I tried to cancel it, but was told by Cody in customer service that this could not be done. No accommodation was offered. Altogether a bad experience.

The item I purchased was falsely advertised on the website! I bought an antler which said it was a "large" antler for about $15. When I received it the packaging said large; however, the antler was only two inches long. I am extremely disappointed in what I received. I have purchased similar items from other sources for the same price which were much much larger (7-9 inches). If given the opportunity, I would like to receive a refund.

They have changed their shipping methods without letting their customers know. This change resulted in longer delivery times and hungry pets.