cheri
very bad delivery!!!
nothing to review my ordewr that i got wasa a empty envelope!!!!

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 3,198 reviews with 1 star · Clear filters
cheri
nothing to review my ordewr that i got wasa a empty envelope!!!!
Erin
I am not sure if the products I received are the actual brand the one of the items was clearly opened and half gone then zipped back up. The company tried to claim it happened during delivery. Not sure how it could be opened while shipped and then completely re sealed. Now I have to mail the barcode back to get a refund. Sorry but I don't even want a replacement because I don't trust the company. I ordered from them because they were slightly less expensive but not worth risking my dogs health!!
Steve
Saw an ad that they had a product with limited supply. I ordered the product, was charged for the product and then I received an email saying they were out of the product. I still have yet to receive the product. Very disappointed.
elise
My order was lost & when I contacted Petflow I was told this company has no lost/thief policy. They referred me to Fedex. I was told the package was left unattended at my door & they would do nothing about it. I am out $55.00 & no dog food. I am cancelling my account with Petflow! I did not even fell like this deserved 1 star but I couldn't not select a star
betty
Was a 1st time buyer...BUT did not allow me to get 1st time buyers discount ($10.00) OR Free shipping ($4.95) Because I was using a Groupon...(like a Gift card). All they offered me was a refund of the $4.95 shipping). What about my $10.00? I was a 1st time customer! Then when my things arrived...they packed Boxed cat litter with food. Litter came out of corners and edges of its container and was all over in the box. This made my pet food...which were in bags...smell like scented Cat Litter. Very Dissatisfied with this Company. I will NOT use again.
Janice
Facebook and Petflow offered free catliter....I ordered, printed rebate, and now I cannot send it in because I have no receipt!!! How is this free??
Michael
I ordered some puppy food. After I placed the order I realized I ordered the food for a large bred which I do not have. I went on line to cancel the order and was directed to cancel the "program" I cackled the program which I did not sign up for and the order did not cancel. I was disappointed at the way it worked. I will not order from this company again. Their deal is to push you to sign up for regular deliveries whether you want them or not.
Carol
I never received my 4 boxes of cat litter.I had 2 order numbers and waited 1 month because each time I called them I was told the order was damaged in shipment and sent back to the factory(twice). So I asked for a refund, I hope I do get my money back or maybe this is a cause to contact the FTC or whoever handles these kinds of deals.
Response from PetflowAug 7, 2012
Hi Carol, We are so sorry for the delays FedEx has caused you. Obviously we will make sure you get either what you ordered, or a full refund. Our team has already reached out to you to offer a helping hand.