PetflowReviews of petflow.com

I joined Petflow in Nov 2011 and had an absolutely wonderful experience. My got my tracking# on Wednesday and my order was delivered on Friday. Every month for 4 months. Then I got another dog and my order frequency had to increase to every two weeks. Still, great service. Then I don't know know what happened but now I have no idea when my order will be delivered. The tracking number can never be found on Fedex's site to tell me when it will be delivered, and it can come anytime within a week after it has shipped and this is not okay with me. I have had to go to the pet store to get bags of food because I have run out, so this is no longer convenient. Thus, I am no longer using this service. I mean if I have to run to the store to get food because they can't get it to me, why use this service? So disappointed!!!

I have cancelled my order as my vet has changed my cat's special diet. I sent PetFlow an email and never heard back, but the boxes keep coming! How do I get out of this? Also cans have "exploded" on their way to me. Once again, emailed PetFlow with no response!

I had requested a delay in shipment via email, the request was neglected and even though I telephoned, I still received a shipment. I requested that my name be taken off the pet flow orders. I will purchase my dog food from a local company. Your loss

I was sent an automatic message that my order was out of stock and would be shipped shortly. I am living in the country w/o transportation therefore cannot just go to the store. I ran out of food for my dogs while waiting for the order to be stocked and shipped. I sent a message asking what was taking so long and at that time was told that the size of the particular brand I order (Pedigree) was no longer carried in that size so would I change to a different size so my order could be processed. I did this and my order was shipped. Why wasn't I asked this originally instead of being told it was out of stock and would ship soon? If I had not followed up myself I would still be waiting. Very disappointing as I had to feed my dogs brown rice while waiting for their food.

I went through PetFlow.com to purchase my dog's food because she has a very special, strict diet. I was pleased with the selection and opted to purchase through the website since a 30% off coupon was offered for first-time buyers if they set up a recurring purchase account. I set everything up as expected and pushed "purchase." Once the purchase went through, my total went up the 30% that was to be discounted. I immediately contacted the company and asked that it either be comped or cancel my order. Instead, the company waited until my order shipped and told me there was nothing they could do about it but give me a 30% off coupon later. I finally agreed and said that was fine but never heard from the company again. It was a very frustrating and unexpected experience.

I purchased a groupon to this site to try it out. Overall I am disappointed with my experience and would NOT purchase from this site ever again. I received my order from petflow.com and opened the package to find that it was not complete. The problem was that I ordered a 3-pack of toys and only received a single toy. I called customer service to report the issue and asked for the remaining two toys to be mailed to my house. The women told me that she would contact the warehouse to see where the problem was and call me back. Two days later I called customer service again because I had not heard anything from the woman, and I realized that she had never even asked for my phone number at all.. how could she have intended to call me back. I spoke with whom I believed to be the same women and she told me that she had wrote the warehouse an e-mail and was still waiting to here back and that I would not be sent the two toys until she heard from the warehouse. It really seemed that I was her last priority and that she just wanted me to get off the phone and stop calling. It has now been over a week and I have still not heard anything, and do not believe that I ever will. Overall I am very disappointing with this website and there customer service. I have already wasted too much time on this issue which could have very easily be fixed with one phone call. DON'T waste your time ordering from this website, because that is all it appears to be.. a waste of my time. I have already urged my family and friends never to order from this website and contact groupon to let them know of the horrible service I received in hopes that others would not be tricked in the future as I have.

I don't like the fact that when ordering you have to give a street address and not allowed to give a P O Box. All of our mail is delivered to a P O Box at the Post Office. I understand that for FedEx and UPS a street address is required, however; when the package is coded "smart post" by the shipper and not advised to the customer, that is not good customer service. Our purchase was returned to the shipper becuz of this situation and their reply was we will refund you money.

Already sent a nice long email to you people yesterday you messed up my order twice