PetflowReviews of petflow.com

order was placed on the 6th didnt receieve until the 13

I had run out of Hill's b/d diet and the vet was out of stock so I ordered some on 1/1/2012 (which I am sure wasn't processed until 1/3/2012, as I would expect with the holidays). The food was marketed as a fairly decent discount off the retail price. I did not receive it until around the 9th or 10th of January (it was securely packaged). In the meantime, my vet ordered some on January 5th PM and had it ready for me January 9th - no shipping. And I found out the manufacturer's recommended retail price was at or a little less than what you claimed was a deeply discounted price. I was also then asked if your company had asked for a prescription as this food should only be sold under the direction of a veterinarian - and there was no such request. So that makes me wonder about the source and quality of your food. I contacted Hill's and they confirmed that they would never partner with a company that did not require a veterinarian's written prescription for this food. What's going on? Thanks, Diane

I really like the fact that I don't have to go to the pet store and drag home my two huge 30lb bags of food along with four cases of canned dog food. In fact, I don't even have to think about it. It just arrives on my door step. The shipping (FedEx ground) always leaves the shipments on the doorstep in the rain without cover. A wet box containing 50lbs of cans simply falls apart leaving me scrambling for cans. Getting the hang of how much to order is a little tricky. It would be nice to have a tool on the site to help with calculating how much to order. I also found changing your order or schedule a little awkward on the site. I was able to work my way through it but it took some time and could have been more intuitive. Once setup, the email notifications help by reminding you that your shipment is about to ship. I've had no issues with PetFlow's billing process. All in all a good service.

Good web site, easy to order, quick delivery, BUT, cost/delivery charge not competitive with store. Also, coupon misleading - fine print says purchase must exceed $50 to get discount.

I will let you know when I receive it (SO wet food for feline urinary problems) and I see how the cat likes it. Thanks.

It was my fault that I was sent the wrong package. I returned the package at my expense. 20 dollars to ship it back. And that was the cheapest price. The whole business to order from Pet Flow was to save money. I saved no money at all. The order cost me more money than necessary. It would of been cheaper to go to my Vetinarian and purchase the product. I can order a product and be charged 5 dollars shipping. If my cats would eat dog food, I would of kept product.

ON this last order, I received the wrong product. When I called, the person indicated that it was my mistake and oh well, too bad. This was no offer to help me fix the problem, i.e. a return shipping label. Can't believe I ordered the wrong product but like your person said, oh, your mistake. I will still use your service but not happy with the last attempt.

While PetFlow's pricing is comparable to PetFood Direct and a few other on-line websites, their free shipping offer made the difference to me to give them a try. But when the order arrived, although the packaging looked substantial enough, three cans of Wellness catfood were crushed and unable to be opened without a hacksaw. So, the free shipping savings quickly evaporates.