PetflowReviews of petflow.com

I would say the customer service rep has had the issue I called about many times so she certainly understood the frustration. I think Petflow as a company leaves a lot to be desired regarding how they handle things. The 3 stars is for the young lady whom I spoke with.

Customer service was good. Disappointed that I was able to add an item to my cart, check out, and process an order only to find out a week later it was not available to order.

A few things went wrong. Items shipped from two warehouses which is okay, but took an extra few days for shipping. Didn't ship immediately. The first shipment they shorted me a bag of food. So since the chat feature wasn't working, e-mail stated they are behind on answering, so I called them. I was told the "missing" bag would arrive on Monday. This didn't sound right to me since it showed it had been shipped with the order. And I knew I was going to get the remaining part of my order by Wednesday. This was on a Friday. I then e-mailed for confirmation the missing bag would be here on Monday as stated. Instead the next representative who responded by e-mail let me know they had put in a replacement to ship the missing bag. So the shorted bag was simply a packing error, and instead of telling me they had messed up, they were stringing me along. Because the second rep. put the order in, I did finally receive the bag I had been shorted. Also, always check the fresh by dates. One item I received has a use by date of 8/22 which is only a month out. Luckily it is a treat, and I will be using it this coming week. So overall, not too thrilled with how they ship, some of their customer service, but the prices are goods. I will probably order from again, but I know to stay vigilant on when it's being shipped, once it's arrived to check it, then to verify the use by dates.

It would be nice to be able to edit your autoship if the item is backorder online. I have had the item on backorder twice and the last was canceled. I do not like having to make a phone call when it should be easy to make the changes online. This goes for the cancelation of an autosgip as well.

I got what I ordered but it took ten days and a lot of the cans were dented and banged up. These days I guess I should be glad that I got my order at all.

Unable to ship a pet food product after leaving me on hold for a week. What else can I say ?

I am not sure about your products coz this was my very first order & i was waiting for my order longtime and when i logged in and checked- status showed cancelled.. When u send order confirmation email why you cant send the cancellation email?

Very fast and easy shipment of dog food - five stars Their use of FedEx is a problem - one star. Fedex drivers repeatedly damage my property. Repeatedly notified FedEx. Other deliveries, like UPS or Amazon, have not had a problem.