PetflowReviews of petflow.com

My delivery isn’t not coming,very very slowly.

I was with this company for many years but repeated mix ups with my food, delays and supply issues took a toll, moved my business to Chewy, didn’t want to buy my fur babies have to eat!

We ordered pet food on Nov 26 and received it today Dec 7. Way to long, I have three emails telling me earlier dates. Probably our last order from Pet Flow!

Shipping not according to what was indicated at the time the order was placed

I placed orders during weekends. The return email said my order would be placed the following Monday and email would be sent of when to expect delivery. I have had to call customer service a couple times and order was finally put thru. My dogs do better when their food isn't changed. This has happened several times. When we started using your service it would only take a day with next day delivery.

I like Petflow. I have ordered from them before. This time it took way too long to get my order. And the only reason I got it when I did is because I called and complained. Then they showed it being shipped right away but it still took 5 days after complaining. I needed the dog food. If this is the normal ship time, I will definitely not be using Petflow again.

Third time they have got the order wrong !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I tried to switch my monthly orders for food, treats, meds, and flea collars to PetFlow. It was a disaster. I get how the economy is currently but your communication is terrible. I can’t work with a company that takes days to acknowledge a request. And I see all the BBB complaints. Your concept is great on paper, but you fall short when it comes to execution. Not a good fit for us at this time, unfortunately.