PetflowReviews of petflow.com

I have placed orders with Petflow for Royal Canin Catfood every month or so for the past year. Although the prices may be a few dollars a case below other on-line suppliers, it is no longer worth the savings to have to put up with the undependable ordering and delivery service they have in place. I have waited for orders that they never processed and processed orders that never arrive. Do yourselves a favor and spend the extra money and use a dependable supplier !!!

I decided not to do business with your company any longer. I was quoted a price of $42.96 for my order. It was supposed to be free shipping but instead you sent my order in 2 packages and was charged $5.57 for shipping. I called and complained and was told it would be put back on my card but I have not seen it to this day. This is a poor way to do business.

I bought a simple item a keychain. The quality was that of .10 item! I will never trust to buy from this company ever again.

Our order was lost,and we reordered. In both instances, either no one responded or they assured us the order was on the way but nothing came.

paid for food on 26 oct...food was supposed to have sent 29 oct...have tha automatic delivery plan today is 8 nov STILL NO FOOD

Petflow.com lied when they posted: "Satisfaction ALWAYS Guaranteed! Your tail will wag PetFlow stands behind both it's service as well as the quality of products we sell! If you're unhappy for any reason whatsoever, PetFlow.com will make it right! Just CALL, LIVE CHAT, or EMAIL us at ANY TIME! We'll take care of your concerns, no matter how big, or small. We'll make your tail wag!" Satisfacton is not always guaranteed (see my experience below), they do not stand behind it's service, they do not make it right when the customer is unhappy, and they do not "make my tail wag." They do tick me off with their unprofessionalism and dishonesty. I wish they would do the right thing by me, but they wont. If they read this post and do finally decide to do what they promise as stated above then I will come back here and post that. I have been ordering from petflow.com for almost a year. In the beginning I found them to be professional and ethical but with the order I just placed and the two orders before that I found that this company is no longer professional or ethical. Several times in the past few months Petflow emailed me a coupon to use on my "next order" but when I attempted to use the coupons I would be told that either the coupon was no "longer valid" because it had expired (even though the email said they were valid for at least a few more weeks to another month) or that it could not be used for that particular order because it had restrictions on it (even though the specific restrictions the company gave were not written anywhere in the email they sent me with the coupon. When I first started doing business with Petflow.com I requested for autoshipping for my dog food. The dog food I purchase was $46.99 per 30 pound bag. A few months ago when I logged into my account and viewed my "future" orders I saw that the price of the dog food was going up in Jan. 2013 but was not changing before then. In other words, the price was changng to $47.99 in Jan 2013 but not before then. My September and October orders shipped with the price of $46.99 per 30 pound bag. However, when I called in today to add the trial orders of food Kelly changed the price to $47.99 to be effective immediately. When I questioned her she could not give me a reasonable explanation for change. When I advised her that this would be my last order with Petflow due to the immediate price change even though the site said the price would not increase until Jan 2013, she started being rude to me. I had spoken to an employee back in September as well as in October and asked them about the price increase and they assured me that the increase was not going to be in effect until Jan 2013. If a business quotes a price either in writing or verbally for a product or service then they are bound by law to honor that price. Petflow.com refuses to honor their written and verbal price quotes to me. After checking Petflow.com today to ensure that the Avoderm canned cat food trial ($3.99/case) I was offered via email was still available and found that it was. So I called the company today to order it and was told by the employee, "Kelly," that it was still available and she added it to my order that was to be shipped out tomorrow. As I was on the phone with her I clicked the refresh button and I saw that the order for the trial Avoderm cat food was there. I clicked refresh a few times more because I added more trail offers and each time the Avoderm trial was there. However, after I hung up the phone I clicked refresh one more time and the trial Avoderm food was no longer listed. When I called back I got a male (who never gave his name) and he was very rude to me and he came across as arrogant. He told me that the trial offer was not there because it was no longer available. It didn't matter that Kelly checked to make sure it was available and found that it was and added it to my order. He was very confrontational and challenging with me. I am allowing today's order to be processed and then I will no longer do business with Petflow.com again. I have found them to be unprofessional, rude, and dishonest. If you do business with Petflow.com then know that the old saying, "Buyer beware," applies. Elizabeth

We took our five dogs to the park at night to play. Only one light worked and only for about 15 minutes. The others had to be continually turned on, then just stopped working. Took longer to get them on our furry children then they lasted. Not even a good deal is a good deal if it doesn't work.

Although I requested food to be delivered in a week, as soon as I placed the order, I got an e-mail, that the package has shipped out.