PetflowReviews of petflow.com

My regular company was out of my food so I ordered from Pet Flow even though it was more expensive than my usual place. My food was delivered to the wrong address. I was getting ready to go to the store for emergency supplies when my neighbor who had been out of town for the holidays brought it to me. Not a happy camper.

When my order was extremely late I decided to check in to see why.The people on the phone were very very nice and helpful but, as it turned out, half my order had to come from another place and PetFlow did not bother to call and let me know when or if it would be coming nor did they send the petfood they actually had on hand to fulfill the other half of the order. I don't know why they waited and why, after taking so much information from me and how to contact me, they didn't simply call or email. This communication(any communication) would've gone a long way to help AND I would not have had to go out and buy from someone else. Now I have way more than I need Also misleading about discount...don't you just hate that?

service is fine, but i cannot turn off the ridiculous amount of spam they send. i have unsubscribed repeatedly, but i can't tell you how many emails they're sent just today.

It has been over 2 weeks since I have ordered with your company and I have yet to receive my package. Call customer service? Does it even exist? I've called numerous times to be put on hold then to have an automated machine tell me no one is available to take my call and hang up on me. Then come to find out my order was damaged and I was never informed nor was my order re-shipped. Finally a person came on the line and issued me a refund which of course will take 1 to 3 business days. If you enjoy frustration, then by all means shop here. I'm going back to 1-800-petmeds. At least you can get a hold of them.

I purchased a 35lb bag of Merrick Whole Earth Farms and the more I transitioned them from Merrick Classic to this the sicker my dogs got. In no time I had to rush one to the Vet quickly followed the next day by another dog. I used Merrick for years and believe in their products. They were quick to respond and tested the sample they kept from the Lot. There was nothing wrong with the sample. One could only conclude that it was the bag I received and that it likely wasn't stored properly. Now I find this company doesn't even answer the phones. I cancelled all future orders and wrote why in their questionaire but, of course, they didn't respond to that as well. $1,000 later and a week of sick dogs I assure you I will not roll over and play dead. Update. I have since been able to get through to the company. I don't know what was wrong with the phones the week before which furthered my anger when I couldn't get through. But I've had three conversations with a manager (each time I was put right through to her) and we worked to resolve this issue. Thankfully they will be checking the food they have in stock from the same lot mine was received from. As I mentioned earlier, all three of my dogs were sickened by the food. I don't know if the bag was compromised in some way that was not noticed, who knows. I won't change my rating but at least I was finally able to discuss this with someone there. Based on my experience I will only buy from local companies now where I know how the food is stored. I've never had this problem before and only hope I never have it again.

Im very disappointed in your service. You accepted my shipping addresses I gave and then went ahead and sent my package all the way to Buffalo NY to FeD X I never use FED X as its too far away from my home to go. I tried to talk to someone on the phone about my plight and he was a snotty uncaring man that did nothing to help me except tell me to phone FEDX and clear it up myself! I replied, "You could at least phone them and correct the problem seeing as your company was the one who caused it" Well he told me that FEDX had all sorts of drop off spots in Niagara Falls NY. When I talked to FEDX the girl said that they didnt and I had to use a physical address instead of my POBox address.. My sick hubby had to drive all the way to Buffalo to pick up a lousy bag of cat food!! I will never use your lying web-site with its nasty phone servers again. What kind of a company only uses one shipping provider anyway? Most reputable web sites give you a choice of postal shippers---- not just one! How about USPS or UPS ??? Just as we should have more than one choice for paying we should also have a choice of how we want to ship!!! Get with the programme or you will loose a lot more customers than just me!!!

I had an autoship program set up for (2) 11-lb bags of a particular cat food to be shipped every 6 weeks. When my last shipment was due, I logged online the day after it was scheduled to ship and the status said "in processing". I called customer service and was told it was out of stock and would be delayed 3 or 4 days. Apparently, they dont send emails when an autoship order is not able to ship. This was a problem because the cat food my cats are on is not sold at any of my local pet stores and one of them cant eat anything else without vommiting. I drove a 3 hour round trip to get a small bag to hold me over until the delivery came from petflow - which I was told would be 3 or 4 extra days. On that 4th day, I was called by PetFlow and told that the 11 pound bags did not come in, but they were willing to ship me (4) 5 pound bags and (1) 2 pound bag which would equal the 22 pounds on my auto ship order for the same price as the 11 pound bags. 3 days later I received (1) 2 lb bag - but none of the 5 pound bags, so instead of 22 pounds, I had 2 pounds. With 9 cats - that doesn't go far. I called and was told that they could not ship the 5 pound bags as promiced because when they checked the shelves, there was none - the inventory was wrong in the system. Again - no email or contact from them, it took me to inquire to find out there was a problem. So again, I made a 3 hour trip for another bag of cat food. This latest event was on a Friday. I called customer service that Friday and spoke with a supervisor and needed to know if and when I would be getting the (2) 11 pound bags. I was told it was coming in on that following Monday (3 days) and it would be sent out to me that same day. Well, monday came and much to my suprise I recieved an email that my order shipped FedEx and was given a tracking number. I tracked it and it said "electronic shipping info transmitted to FedEx" - which means, FedEx was called for the package pickup, but hadn't taken posession of the package yet. Next day - same thing - "electronic shipping info received". I called FedEx and was told that they never took posession of the package. I called PetFlow and was told that FedEx in fact DID pick the package up and somehow lost it or failed to scan it in - but it was lost somewhere. PetFlow called me back several hours later and said after a detailed trace with FedEx it was determined that the package was lost and would not be delivered AND that the (2) bags that were lost were the ONLY 2 bags they got in stock so they could not ship out a replacement order. At that point, I searched the web and found another source to buy the food and ordered the (2) 11 pound bags for overnight delivery AND got them the next day without any issues. I immediately contacted customer service at PetFlow and told them to cancel my backorder because I purchased the food elsewhere; I couldn't wait for their inventory to come in or a lost package to be found. Despite my cancellation request, to which I received a confirmation, the following Wednesday, they shipped me (2) 11 pound bags!!! The 11 pounds owed to me from nearly 3 weeks earlier and that I cancelled when I was forced to go elsewhere. Since I have 9 cats, I chose to keep the extra 2 bags vs. return them and I thought the ordeal was over until I was contacted by customer service because they realized that the single (2) pound bag they shipped me, which was supposed to be (4) 5 pound bags and a single (2) pound bag - was never billed to me. They wanted me to pay a ridiculous amount for it - over half of what I pay for the 11 pound bag because the smaller bags are much more costly. I let them know just how much trouble i've been through trying to get my order straight and how much time and gas I spent in my 6 hours of driving to buy food from retail and none of that mattered - they wanted a CC# to pay for the 2 pound bag. I refused, but despite that they put the charge through on the CC# on file for my auto-ship order and THEN had the nerve to charge me a ridiculous shipping fee for that single 2 pound bag because it was rushed. As for the (2) 11 pound bags shipped via FedEx and lost, well it's been a month and it still shows as "electronic shipping info received" so who only knows how that will end up. This was just a nightmare.

Product was damaged in shipping and was returned. Did not get any call or email to tell me if. New one would be sent. Not happy.