PetflowReviews of petflow.com

This firm is incompetent and rude. I tried to order prescription cat food, a week in advance of Sandy. PetFlow delayed calling the vet until after the storm (Sandy) had arrived -- even though I sent the script on Monday and the vet is in Southern New Jersey. "Customer Service Rep" told me it would be "a little storm" -- and not to worry because it wouldn't cause any problems. (This is what you get when you outsource your labor to India: people who have no local knowledge and limited judgement). Thankfully I gave up on PetFlow.com, and took my WRITTEN PRESCRIPTION (which PetFlow said was worthless) and bought the food locally. PetFlow had absolutely no interest in getting me the food in time. Oh, and they wasted hours of my time. So, net-net: If you like LATE ORDERS, BAD SERVICE and WASTED TIME, then PetFlow is a GREAT CHOICE for you. It is a unique value proposition. Your irritated customer. Dear PetFlow: Please be advised that further correspondence about this order (e-mail, written or via telephone) will be charged at the rate of $200 / time and $250 / hour. You may purchase up to 1000 hours of my time, at these rates, to further discuss the matter. You have already had 6 months to respond and have chosen not to do so in a useful way. Enjoy your lower sales.

The wrong product was shipped and I have no way of contacting

I ordered 2 collars for both my dogs for the fact that I wanted them for safety.. I have had these collars for 4 days now and they are falling apart and I am so upset.. I live in an area that if you are not illuminated in so way someone can potentially run my dogs over when being walked and never mind the safety of my husband. They are falling apart already and the lights fell out of the collars that is annoying so therefore after my purchase not a week later no thank you it looks as though I will once again walk with a flashlight for all our well being..

Worst experience ever trying to buy cat food. My prescription didn't verify so I talked to my vet to make sure that it would. I sent in my information again and heard nothing from PetFlow. I called them, and they said the product had changed to a different bag, and if I'd like to order that (like thanks for letting me know?). I said yes. A few days later I heard nothing on my order. I checked my account and nothing was there. I called again, and they said there was no record of my order changing. I took my business elsewhere. Such unenthusiastic customer support. Usually when you call someone should say "Hi this is ___, How can I help you?". All I got was an awkward "Hi" then silence.

I ordered a t-shirt for my wife and when I got it and opened it, it was so thin you could read a newspaper through it. It was size medium but it was long enough that she could have used it for a dress. I contacted customer service and wanted to know how I could return it and was told that since it had been opened, it could not be returned. That is so stupid. If you order something you see online, after you receive it the only way to tell how it is would be to open it. I will never do business with this company again and I feel sorry for anyone else that buys there garbage.

Nice design, but the plastic is way-way too stiff! I am a contractor, and I couldnt get thenm to turn on. I first thought the batteries were dead... Then I grabbed one -as per the instructions and squeezed with both hands as hard as I could~! ...and it came on. The same was true with the 2nd one. Very-very stiff plastic housing. Sorry, but I would not recommend this product. If I had bought these at a store here I would return them.

Sirs: 18 cans mostly the fish flavor were dented. I intend on calling you on Monday. I am disappointed in this order. I also received dented cans last time. What are you selling me Seconds! I hope you will correct this in the future or I will just buy my Amber's food at the local pet shop.

I recieved your spoiled dog box. Most of the items selected were of little use to me. I gave my 2 bostons the skunk toy included, and they had the squeeker out in 8 min., and had the rest torn apart by 10 min. I called to see about sending this box back for refund, and was informed by Tracey that she would cancel future boxes, but I pretty much had to eat the price for this box as I had already used one of the toys. I would suggest that you work on the quality of your selections, and I will not be purchasing from your company again with such stellar customer service.