PetflowReviews of petflow.com

I AM a fan of this company, especially not having to lug those 28 pound cat litter boxes up three flights of stairs, but I get exasperated by the rather slow delivery...

I love the petflow service. I think the prices are reasonable. I can get a great food for a good price without going to some specialty pet shop and hauling a huge bag into my car and back to my home. My only issue is I am sometimes confused about the timing of the charges on my bank account versus when the actual food will ship. Also, the web site is kind of confusing. It could use more categories. Example: The other day I was specifically looking for treats for senior dogs but could only narrow the search to any food items for dogs. The search took so long I just stopped mid-way through. I found one treat I liked but was unsure how to add it to my existing order, that was ready to ship, without it being consistently added to my order.. Also, when I go to the web-site I want to have easier and more obvious access to my account. Thanks for asking for my input!

The last two times I have ordered , some of the advertized foods were note available. Previously that part of my order was cancelled, and this time I am awaiting the backorders.

I do so wish that Petflow would stop putting so many pounds of product into boxes that are too weak and flimsy to handle the load... Either put smaller loads in smaller boxes, or use better quality cardboard ! The boxes are often broken or torn by the time they are delivered.

I have no problems until my last order. I received an e-mail saying you are out of one brand of food I always get. How can that be, you know my order comes up every month you should have the food there. that is my only problem I see.

I still can buy it at the store cheaper.

This latest shipment I received was 4 cases of canned food, packed in an oversized box that could have easily held 6 cases. There were a few airbags, most had burst. The box was crushed, and the cases were shifting around inside. I really expected severly crushed cans like I have recieved in the past, so I photo documented the package before opening, photo documented the extremely poor packaging inside after it was opened, and photo documented the cans before removing from their case. Amazingly enough, the cans, while dented, are useable. Lucky for Petflow because this was going to be my last order if the cans were damaged like before.

All good, except lag time in delivery via mail. Also, a discount for regular deliveries may be a good reason to use Pet Flow versus a local pet store. Great idea. Good luck.