PetflowReviews of petflow.com

Cat box contained minimal items. Very over priced. Cancelled!

I did not recieve my last full order. I called and spoke to someone, He said part of it was on backorder ... ok, thanks for letting me know eventually about that and that he would send the rest out. Still haven't recieved it. I know you've had some troubles with hurricane sandy etc but still ... don't charge my credit card if you don't have the stuff to send! Or at least let a person know you are out and will need to reorder. I will nto be ordering from your company again.

hope the rest of it arrives soon

Petflow started off well then went downhill fast, with delayed shipments (and no communication about their delay) and just generally instilling a lack of confidence in their organization every time I called to find out what the latest problem was. Then they stopped my automatic shipments, saying my vet refused to renew the prescription diet I was purchasing. Fine, whatever, it was the last straw and I was quite frankly glad to be done with the monthly shipping issues and told them so. Then I got an email a month later, completely out of the blue, saying they were about to ship my scheduled order. When I called, I was told, "Good news! The vet approved the prescription" (which is impossible and such clear BS I couldn't believe it) but I should just refuse the shipment if I don't want it. Needless to say, I never received anything, I don't want anything from this company, and now I have to make sure they didn't charge me for an order they never should have shipped.

When I first ordered, my items were out of stock. I was okay with that, and was told my entire order would ship when all items were in stock. 2 weeks later, without telling me they were unable to get one of the items, they shipped half my order. I then requested that the rest of my order be cancelled, as I did not wish to pay separate shipping, but I have yet to get confirmation that it has been cancelled. When the half of my order that was shipped finally arrived at my door, the packaging was ripped open, making it very easy for the product to fall out or be taken. Needless to say I will NEVER order from Petflow again.

I ordered 2 bags of dog food on the Autoship service to arrive every 3 months. When I received my dog food the expiration date on the bags was less that 6 weeks away. There is no way my dog can eat that much food in 6 weeks. I had to donate 1 bag of food so it could be used in time, which is not a bad thing but when you order dog food from PetFlow you should not get food that is old and ready to expire. Needless to say I won't use them again!

I experienced a delivery of the dog food from PetFlow that I have never ordered. And PetFlow has compulsorily withdrawn the cost from my credit card account, since PetFlow knows my credit card information at my previous order. I immediately called PetFlow and processed for the return of the dog food. 5 days have passed since the return but the refund of the cost on my credit card hasn't been brought yet. This delivery-without-order system by PetFlow is unpleasant and annoying for the customer. I don't want to order PetFlow again by considering this risk.

I ordered a bag of ORIJEN Adult for a friend in Florida and the product was evidently back ordered when I placed my order, but I was not told that by PetFlow when I placed my order. Consequently, my friend contacted me 10 days after I placed the order to let me know they had not received it. I contacted PetFlow to inquire into the delay, and they informed me that the item was back ordered in their east coast warehouse, but that they had stock in their west coast warehouse. I asked them if they had shipped the product from either warehouse yet, for goodness sakes, since my order was placed 10 days earlier and my friend was waiting to receive her order, and PetFlow said they had not shipped it. In disgust, I went off on them and asked when they were going to inform me of this, then promptly cancelled my order and Googled for someone who promptly shipped a delicious bag of ORIJEN Adult to my friend. I will not be going back to PetFlow.