KENNETH L.
even when things seem to be going wrong
when i realized wife had forgotten to tell me she was about out of fromm adult for her 2 standard poodles i got online but it wouldn’t let me order so i did a chat & a person from pet flow looked up our account as we are a regular customer & the order was placed for me. fed-x showed they had in on truck on thanksgiving & was out for deliver which i really didn’t think they would be working the holiday. the next day it showed out for delivery so at dark fed-x had not came so i got back online & pet flow said on the chat line they said it showed still out for delivery. so i went & turned on all the outside lights & within 5 minutes he was here & wheeled his dolly into the garage & was all smiles & even though it was late & very cold. actually it worked out really well except for a few little hiccups. 5 days was really fast from order to receive,
Response from PetflowDec 15, 2025
Thank you so much for sharing this experience. We really appreciate you taking the time to walk through what happened, and we are glad our team was able to help get everything sorted and delivered quickly, even with a few hiccups along the way. We know how stressful it can be when food runs low, especially around the holidays, and we are happy this worked out in the end. Thanks again for being a loyal Petflow customer and for your kind words.