PetflowReviews of petflow.com

I can't actually manage autoship. I always get an error that would prompt me to contact costumer service.

Placed order. Got email that one item was out of stock and was cancelled. When order came another item was not shipped but I never received another cancel notice for that one.

Ordered 4 cases canned dog food, Eleven cans of food severely damaged, 5 cans actually were broke open. Excellent place to shop but not so good packing

This is in reference to my order: 10303683. I ordered 8 packages of these dog treats that your system said were in stock and confirmed the order via email. Then I receive a subsequent email advising they were out of stock. Not a good experience and no way to know how long before I can receive my order. Not a very efficient system.

I recently ordered Hills Science Diet Feline W/D. Your website indicated that it was in stock. However, after several days of waiting for shipping info to come through, I called to check on the order. I was told that it was out of stock. Then a few days later you canceled my order.

Petflow is fast and accurate at shipping out my order, but the packing leaves something to be desired. I order two cases of canned dog food with each order and the box usually shows up damaged and/or repaired, but the cans are OK. This time three of the 24 cans where bent with one actually crushed. I realized the order is heavy and challenging to pack, but it could be done better than it has been.

The "profit racks" is something like speed bumps to hold me back from completing my purchase. I don't like it.

I'm disappointed with autoship. Items can't be added if they're in stock. When in stock and added, they aren't shipped if out of stock, that is they're not reserved when the order is placed. Why use autoship? I've started ordering and buying directly, and pay a penalty for doing that.