PetflowReviews of petflow.com

Still haven’t received my order! This is an awful experience! Will be my last

order place has stalled on Colorado from vegas on its way to Indiana. tracking is not being updated and the response time to email is a day or more behind.

Still waiting for an order…..

Went to order a Rx wet cat food for my cat. Everyone else is sold out. My vet was sold out. Called.other vets around town. They had nothing either. Four other websites are sold out. I found this site and placed my order of one case. It was a descent price. Got an email the next morning. Guess what? Sold out!! Found some on Amazon and wound up getting price gouged to the tune of $125 per case. Had to buy two cases cuz of the uncertainty of the supply chain. $290!! But, Petflow didn't charge my card and let me.cancel the order.

Coupons never are useable for purchase of Fromm dog food. Delivery is by FedEx. In a word FedEx is lousy. I realize this is another company but they are making PetFlow look bad and they chose them.

I love the convenience, but PetFlow’s online ordering set-up is SOOOOO difficult to use. Result? I’ve had multiple, unwanted shipments, no matter what I do. For months, I’ve tried to get rid of an extra auto-ship program. I cancelled. Chat reps cancelled. Finally a phone call SEEMED to have worked … until I got a double shipment last week. AGAIN. Stay on them like white on rice, because you will have a very hard time dealing with your auto-ship.

I was sucked in by the promise of a discount in exchange for my email address. Then I couldn't use the discount because it had a previously undisclosed minimum order requirement which was extremely high. I felt tricked. I would normally order 1 bag of dog food at a time but I ordered 2 in order to get over the amount required for free shipping. I would have had to have ordered 3 bags to get the discount.

My order of dog food was shipped on a Monday. Said Friday delivery and did not come till the next Monday. With that delay I had to go get dog food I didn’t want to in order to get by until my order came. Chewy takes 2 days. I guess I’ll go back there.