PetflowReviews of petflow.com

I ordered two Pong toys for Christmas in my regular food order, paid for two, but only recieved one. When I called in, I was brushed asisde.No replacement or apology. This really dropped my opinion of your company,

Prices are reasonable - they are competitive with large suppliers like PetCo, as well as my smaller local pet supply store. Adding the shipping cost, you're not saving any money, but at $5 flat rate it's worth it if it isn't convenient to pick up yourself and you can buy in bulk. My only complaint is that I used them for a one-time purchase (only because I had a Groupon discount - the delivery service isn't much of an advantage for me), and there was a bit of a hard-sell to make me think I had "forgotten" to set up my repeated delivery cycle. It was easy enough to see that a single purchase was an option, but when I completed check-out, there was no message stating that it was complete, nor a "finish" button - only a button that opened a drop-down to set up repeat deliveries. My only choice was to close the window manually, at which point there was no confirmation whether my order had actually gone through (although I did receive an email confirmation shortly after). If this arrangement was an oversight by the webmaster, it should be corrected. If it is intentional, it's a pretty underhanded way of doing business. On a side note: it is also highly irregular for TrustPilot to require one to provide their email address in order to submit a survey response. They claim that they need to do so in order to "make sure our reviews are genuine". In fact, they have already received this level of verification by virtue of the fact that the survey link was only made available to people who purchased from PetFlow. It is also bad research methodology: by making it impossible to respond anonymously, they are ensuring that they will not obtain survey results that are representative of PetFlow customers.

I've been a Customer of Petflow for several months. They provide reliable service at a reasonable price when product is available. More times than not, some item on my order is "out of stock" and therefore never gets shipped. This problem has been around since Petflow's inception. The last time I was asked my opinion .. and I reported the same situation, I was told to contact Customer Service via EMail. I did and never heard anything from them. If you don't mind not getting your entire order .. Petflow is fine.

I had a coupon through groupon.com and I do not feel as if I saved a penny because the prices were very high and I had to pay for shipping. I will not recommend this website to my friends or family. Very disappointed.

i'm usually very happy but this time the order has taken way to long to arrive. My order shipped out on the 16th and is not due to arrive before the 24th. Way to long if it happens again I will go back to buying it at the pet store.

Items arrive in a timely mannor. For online, the website does not have a very large selection and the prices are not significantly less than going into stores. When I opened the box, the items I ordered appeared like they had been sitting around a warehouse for a while, covered in dust. I made sure to rinse them off before giving them to my dog. I will not be using PetFlow again over other, online pet sites.

The on line service was good, I have used Petflow before with good results. I am assuming this one problem wih the stale food was an exception rather than the norm.

I felt like I got a decent price on the dog food that I ordered, but not at all on the cat litter. The cat litter was 2-3 times the cost I could have gotten at a local retailer. Because I did not know my prices I felt like I was "taken." Lesson--know your prices before shopping here.