PetflowReviews of petflow.com

The 27 lb. bag of dog food I ordered arrive quickly, but unfortunately, it had spoiled in transport. I knew immediately when I opened the bag that it was bad because it smelled terrible. Against my better judgment and because I was low on dog food, I fed some to my dog. He ate about half of the bowl then refused to eat any more. Later, he was sick and vomited what he had eaten. When I called petflow.com to request a refund for the spoiled bag of food, the rep informed me that "the dog food isn't our responsibility sice we get it from the manufacturer". Even though they sold me the dog food and gladly took my money, they refused to do anything to make the situation right and suggested that I contact the manufacturer for a coupon. Oh, and he recommended that since I didn't "like" the dog food, I could donate it to a local shelter. I really resent the inference that I was trying to get a refund simply because I changed my mind. The bag of dog food from petflow.com was spoiled, unfit for any animal to eat and the company shirked all responsibility for their product or customer service pledge. Bottom line -- buy your dog food from a trusted, reputable, local dealer who will stand behind what they sell

Where I live is apparently a problem for FedEx. The rural road does not show up on a GPS, altho UPS has no problem. My order was supposed to be delivered on the 26th and I didn't get it until the 29th. I will give credit of 1 day due to a road closure for repair but an alternate route COULD have been used. I now know to make sure I give more than a week notice for ordering, if I order again. I talked to a woman at PetFlow and a rurally said I don't feel like I should pay for shipping since it was 3 days late and all she said was Thank you for shopping with PetFlow. I still feel like they should take my shipping charges off as my babies DID run out of food and won't eat anything else, so went hungry for 1 day....never should have happened. They need to check into other shipping arrangements . I actually asked to have it shipped UPS and was told they don't use UPS. I was also not given to a supervisor when I asked to be transferred to one. THIS IS NOT MY FIRST ORDER AND HAVE HAD SHIPPING PROBLEMS BEFORE Thank you Vickie

The prices on PetFlow seem attractive, but there are some things that are troubling about PetFlow. 1. My credit card was hacked immediately after placing an order from Petflow. May not have been anything to do with their website or pratices, but a big coincidence. 2. I asked PetFlow to remove me from their contact list, and they replied that they had done so. Yet this email came in today asking me for input. I am fairly certain this rating will never make a public appearance.

This was my first order with PetFlow.com. I received a box with my partial order. There was no packing slip or any indication what was going on with the rest of my order. Finally, a few days later I received a 2nd box which again had no packing sheet or any info. I had ordered 2 dog braid chews and only received one. Not worth the hassle or expense to get my 2nd dog chew. I will NOT do business with this company again.

As soon as I placed an order on Petflow ( my first and my last) I was promised $10 off my first order of $49 or more. I ordered. $59 worth and put web10 on my order but $10 was not subtracted from my total. I immediately sent an email to Petfow who ignored me

I fully expected to receive the two items you left out of the package....Instead you said next time you order we will give you $5 off. Woopeee..........That's why I canceled all future shipments. You sent me an email saying how you were working on the solution and you send the missing items. Next thing I know you are doing nothing much to make it right. It was our first order so put yourself in my place. How would you feel? Would you feel you could trust me if things were reversed? I highly doubt it!!!!!!!!!!

i have never received it still waiting!!

I was disappoint when I got my order. I thought I was ordering more than 1 treat for my dog and when I got it I was not happy. 5.95 for 1 treat really?