Lilyan E.
Ordering prescription dog food to shipping took 7 days due to 3 parties involved.
I have now ordered prescription dog food on three occasions . Since three parties are involved: the vet for verification, Petflow for the initial order, and VetSource for approval and delivery the entire process was lengthy and frustrating and we ran out of supply. I don't know who held up the orders so long. I received messages that VetSource was having trouble contacting my vet. It turned out that the vet had in fact verified days before. I like the service and convenience of home delivery, but I am thinking of ordering directly from the vet in the future.



