Customer
Extremely Helpful, but not fully efficient
It took me over 3 weeks to get my dog's prescription dog food, with over 5-8 calls to PetFlow and Vet Source to get it straight. Everyone was extremely helpful, but for some reason, even though I put my correct veterinarian information into the PetFlow website, as well as giving the same information to PetFlow representatives on the phone, the "system" forwarded other information to VetSource (the pharmacy) so when they tried to verify my prescription, it was denied. It took some very dedicated folks at VetSource, PetFlow, and most importantly MY VET to be proactive and get it straight. I am told that now that the prescription is in the system and my order has finally gone through, all future orders will be easy. I will try again because the price was worth the hassle (over $20 savings on a 17.8lb bag) and will update my review after that.



