PetflowReviews of petflow.com

They have quality brands, some of which are hard-to-find in most petfood stores, but the prices don't seem worth it to me. When compared to brands I can buy at my local store, Petflow's prices were much higher.

The staff is friendly, the service is great... the only problem I've had - and it's been an ongoing one - is ordering cat treats and pulling them out of the box only to find that they're past due. The first time I quickly got a refund and was told the expired product would be pulled off the shelf. A month or two I tried ordering again and got treats with the same expiration date as the first order. Again I got profuse apologies and a quick refund. After finally ordering and receiving a fresh bag of treats, I was so encouraged that I placed another order in March 2012, this time for a variety of flavors. Well, guess what? The original flavor was still fresh but the other two were expired as of October and November 2011. As I said before, Petflow is a great service and I consider myself a loyal customer, but their Vegas warehouse really needs an overhaul. They don't seem to have a good handle on what's in the warehouse and what needs replacing. I love my cats and don't want to feed them a meat item that is almost half a year past due. I hope the Petflow folks read this and take a good look at how their Vegas warehouse is functioning, or they may have a bunch of customers with sick pets on their hands.

I was so excited to sign up for the petflow delivery of my dogs' food each month. The price was right, and frankly I was just tired of going to the pet store each month. The first month went smoothly - the second, not so much. Petflow said that my brand of food was low that shipment and that my order could not be filled - same thing happened the 3rd month. I was mad. I spoke with someone from customer service who pretty much told me - tough luck. I didn't stop there - continued to ask for help, and a different rep did help me. I have received the 4th month without a hitch. Hope it continues.

Today I received my normal order of 2 large bags of Stella and Chewy's Freeze Dried Chicken Dinner. Oh, the dogs were sooo excited because they had just finished up their last bag.... When I filled their dish both Starlight and Abbie came running to the kitchen because they new their lunch was ready. All of a sudden they both backed off & started scratching on the floor, I asked :what's wrong, that's your favorite?" they scratched again, so I checked the bag that had just arrived & noticed that the date said "use by 6/17/12" I know it's only March but when I checked the bag, the patties seemed quite dry and hard and I couldn't break them up easily.....needless to say , they were very disappointed and didn't enjoy their lunch...They both gave me a sad look like saying "sorry mom".....I told them I would go to the pet store and bring them home some fresh Stella and Chewy's....for that a got a kiss :) I also told them that when I spend $55.00 in food I'll make sure they get fresh food.... I received another kiss from Starlight and Abbie...and I also cancelled the rest of my deliveries !!! 3/9/12

I always get my food on time which is a good thing. The prices are also really good and the act I get free delivery makes it worth getting my dog food from here. My only problem is they don't carry all the dog food that is out there. For example the dog food I get for my dogs jus hot new flavors I would like to try but pet flow doesn't have it.

The idea of being able to have recurring shipments was great, except for the fact that when a customer is really relying on a shipment to arrive at a certain time. I ordered my dog food exactly when I needed it but was not informed that my order had been backordered. I found out when I received an email 5 days after I was supposed to get my product, which stated that I received a refund. After going to their website, I discovered the fact that the item was backordered. The idea is to make the system more convenient for the customer, NOT inconvenience them! I ended up cancelling my recurring order. Will not purchase from this site again.

Placed an order and paid through the Amazon payments option during checkout. Got no email confirmation of the order and also no shipping confirmation (yes I checked my spam box), though the charge appeared on my credit card. Had no order number to call customer service to check on it. Didn't want to run out of food I placed an order with a different company too to be sure I wouldn't run out. The order did go through fine it seems as it showed up at my door a few days later. Satisfied with pricing and speed of delivery, but not with the communications. Lots of pet food delivery options out there, probably won't rush back here unless there's a great deal.

My order was not delivered in a timely manner, so I sent an email through the website, which seemed to be "transmitting" for quite a while. I did not get an answer to my email, so I did on-line chat. Turns out that the manufacturer was changing their packaging, and thus, the product was on back-order. PetFlow gave me a different ship date, and the product arrived pretty quickly after that. I thought I had included more in my order, so I tried to email the company through the website again. And again, the email seemed to be endlessly transmitting, so I called. The customer service rep was very nice, and confirmed that what was sent was what I had ordered. (It's OK. I've been wrong before, and I'll be wrong again!) It would have been nice to have notification about the delay in my order; however, all and all, it arrived, and the world was once again spinning in well-greased grooves.