PetflowReviews of petflow.com

I love everything about Petflow except for the fact that I get dented cans in every shipment - some worse than others. A recent shipment of four cases had more than half of the cans dented, many severely. Two shipments later, after calling and complaining, I'm still finding dented cans with no change in packing treatment. Petflow offers replacement of the damaged goods with just a return of the UPC's, and this is great, but the person I spoke with blamed the dents on the shipping process or even that the cans were already damaged from the factory. If delicate glass can be shipped without breaking, they should be able to pack cases of cans to ship safely. I've never gotten dented cans in cases from my local pet store, and I've been buying this brand in cases for years. I'm giving Petflow a chance and sticking with them for awhile longer, their prices and the convenience of delivery to my door is wonderful, as is their customer service. But If the dented can issue isn't resolved, I'm going to have to quit.... bummer....

Not sure yet as I have not received the shipment ordered 6 days ago

I received my cat food after two deliveries. The first time, FedEx did not require a signature and nobody in my building claimed to have seen it. I contacted PetFlow and they said they would re-send it to my work address. They once again sent it to my home and after 3 days, a neighbor finally gave me the package. I will give them another try, the concept is a great idea. I do wish they would require a signature, however.

I bought the Groupon for $15 for $30 worth of goods without doing much research on the website. That was my mistake, because I realized there was no price break on the food and that in fact with the shipping, it was quite pricey. My thirty dollars worth of goods ended up being 12 cans of cat food.

Not sure why, but I keep getting only partial shipments. Some months I get everything I need and sometimes I only get a few things. However, whenever I have called they have been very nice on the phone and fixed what they could. And the other day I ordered something I don't usually get and it was on my doorstep within a couple of days!

Pet flow is a great service! No longer do I find myself going to get more food and have that sinking felling of crap I need to get to the petstore to get more food before it closes tonight. The value is also exceptional. The only issue I have had is that on numerous occasions the FEDEX man has left the food at my garage door with no shelter during monsoon type rains. When about 30 feet to the left there is an over hang at my front door that would shelter the 2 bags of food from the rain. Not really Petflows problem but maybe they can flex some muscle on FEDEX for me.

Everyone is so nice when i call, i don't want to complain. However, i did specifically ask if the food was going to be shipped from New Jersey plant and was told yes. It was shipped from Nevada and took well over a week to get to me.

WHAT HAPPENED TO MY POST ON 3/13/2012??? As a 1st time buyer from PetFlow, I'm very pleased with their prices and keeping to the shipping schedule by FedEx. However, PetFlow should use a heavier grade of box or use more tape to hold the box together. One 64# carton of dry Innova food had its bottom coming apart. Also the Expiration Date on the 2 30# bags and 1 4# bar treats were just a few months from expiration; I like the dates to be into the next year from purchase date, that way I know the food is fresh and keeps its flavor. The 4 cases of can EVO food had an Expiration date well into 2013 which was fine. But 4 cans in one case were crushed; I don't know if it came from PetFlow that way or it happened during FedEx shipping. On both boxes the tape broke going over the sides of the boxes. In any event, I will give PetFlow another chance in several months.