PetflowReviews of petflow.com

Received the spoil your dog package and I truly think it was a waste of money. I am going to cancel it.

See above statement

Leash i bought with light attached does not function properly. The cord does not retract properly and the button keeps sticking

They say their mission is to make properly feeding your pet less than a chore... BIG fail!!! Just a couple days ago, I wasted an entire hour of my morning trying to straighten out their billing error! Whatever you do, DON'T give them your credit card number!!! They will charge whatever they please to your credit card, and when you call them to correct it, they will give you the royal runaround!! Their customer service dept. SUCKS!! I will never buy from them again and I tell all my friends to save themselves the headache!!!

Read the letter I recently sent to corporate, a copy of which I emailed a copy to this address as well. It's too long to cut and paste here. My letter describes in detail my experience, and it was not a positive one.

I ordered a FrolicCat toy and it was supposed to have 3 toys with feathers that were replaceable but when this toy arrived it had 1 red fluff ball with 3 feathers attached that were not what was ordered. My cat had this destroyed within 1 hour and now I have nothing to reorder since it did not come the way it was supposed to.

Should have been here days ago, had to go out and buy from a local store,

I canceled my order. I was unable to obtain any clarity from anyone at Petflow as to the status of my order. I ordered Royal Canin veterinary brand which requires vet approval which has not been problem in the past. I placed my order last week and since that time, Petflow insisted no vet authorization was received. Yesterday, my vet's office personally spoke to your company and faxed authorization more than three times. Yet, when I called your customer service today, "Clare" said no authorization was received. I also spoke to "Gerry" who has to be the most arrogant individual with whom I have had the displeasure to speak. No one in your organizaiton knowns anything. When I called later today to cancel my order, all I heard was more arrogance. I had been ordering Royal Canin veterniary diet food from your company for several years. Whatever happened to your efficiency over the years is unfortunate. I don't want to deal with your customer service people. They just don't care and I need a food distributor that does.