PetflowReviews of petflow.com

So I searched the site and placed an order, put in my card information and billing/shipping address, then I received an email the next day saying that my card was invalid/failed. Okay, maybe I entered the wrong numbers on my card (I'm legally blind and sometimes I misread numbers/words). I canceled my order and re-entered my card information, making sure to enter the numbers one-by-one, and I double checked. Not long after I replaced my order, I received another email saying the same thing. I'm not too sure what's going on. I know it's not my card because I've made other purchases with it with no problem. It's just really annoying because now I have to pay for to take cab to get dog food for my guide dog since I'm unable to drive. It would really save me tons to have my guide's food delivered, but I guess I'm just going to have to find another option if I'm still not able to place an order.

I placed my order weeks ago and still have not received it. I called petflow and they told me that it was damaged in shipping and Fedex returned it to them. They told me that they would ship it out again (4 days after I spoke to them on the phone). When I explained that we were out of food for our pups, they did not seem to care. When I asked for it to be re-shipped to us via overnight delivery, I was told "no". Extremely disappointed.!

First of all I ordered 10 bags of a food. I went to check on the order after waiting and not hearing from them. It shows on back order. No one contacted me on this matter. Second I now know that can not get the food anymore as it has been discontinued, They still have not contacted me. So their communications stinks.

Take me off your mailing list.

I ordered chicken strips for my dog. When I got them in the mail they were from China. I refuse to feed my dog anything from CHINA. Have we not learned anything yet. If it is not from USA I won't buy it. You Need to let people know where it comes from.

I recently ordered several items from PetFlow online. It was the first time I have ordered from this company, but they were advertising an item called Pet Corrector that I wanted to try to get my dog to stop barking every time someone came to the door. Then because they also advertised free shipping for an order of $40 or more, I ordered a couple of additional items that I thought I could use as well. When I went to click to confirm my order, the total reflected the discount for free shipping, but then after I clicked confirm, the total indicated that I was being charged for the shipping. I tried to call the company and after being on hold for a long time, I then was told by a recording that they could not take my call at that time. So I contacted the company by email and received an email response that told me that I did not receive the free shipping because my order was not an auto ship order! So I will not be ordering again from this company in the future.

I was on a ship when I ordered food for my dogs could not check fed ex tracking sent to the wrong address my roomate had to walk 1 mile she has no transportation she is 67 in 90 degree weather she had to purchase name brand grab dog food for my dogs no blue buffalo

I order from Petflow on a regular basis and all of a sudden several months ago I started having a lot of problems with Shippiing. I have let PetFlow know about it but it continues. The problems I have had are from poor packaging so the order gets damaged in transit and has to be sent back and they have to send a rreorder. Once that was even damaged in process and sent badk as well. Other problems have been FedEx leaving the package at someplace other than my address (this happened twice) and I live in an apt complex so I have no idea where it is. A man in the place actually brought it to me once after we had many days of downpours. When I tried to open it everything fell apart from water damage and most of the l itter was wet and the boxes had a hole in them and there was a trail of cat litter all the way upstairs to my front door. My friend did not know it had a hole and he was bringing it upstairs. It rained again before I could clean it up and made a terrible mess. I never know any more when I order whether my order is going to get here on time or get damaged and sent back, or get left at the wrong address. I used to not have these problems, but they started about 8 mos ago and continue to go on no matter how much II oomplain. I can ont buy this itter whwere I live and have no big stores around here. So it is really a problem when I do not get an order on time. I will tell you I am thinking about switching litter b/c of all of these problems. I am trying another litter since I did not get the last order I placed on time, and decided to find another litter I thought may work I am still trying to decide what I want to do. This itter issue is a real problem with PetFlor and lost orders.