PetflowReviews of petflow.com

Purchased 3 cases of dog food and many cans were dented from the delivery. Otherwise good value and quick delivery.

Pet Flow "usually" arrives in a timely manner. However, quality control and training are needed for packing. Our products, especially canned and treats, arrive dented and in crumbs. That couple delivery too! Longtime customers should not be forced into auto ship - and offered the same discounts as anyone else w/o having to go search and find. That's we have started signing up, with rewards, with the distributors of the products we enjoy, like Open Farm Pet, directly.

Order was quickly shipped BUT order was not complete due to inaccurate inventory on website AND several items were VERY dirty when they arrived. If it hadn’t been for tags, I would have thought the items were used. Somewhat disappointing!!

After making a purchase that exceeded the threshold for free shipping, I was not able to add on another item after making a purchase. The salesperson could not waive the shipping fee on another item I forgot to add on to my original purchase. Instead, she wanted me to purchase more items so I can get free shipping. I decided to continue my business with Chewy.com because they were able to waive the shipping fee on items I forgot to add to a previous purchase.

I ordered my cat’s prescription food and Petflow obtained his prescription frim the vet. After not hearing anything for a few days, I called Petflow to make sure the food was in stock. The representative said she would call the supplier and email me to let me know. I received an email saying the food was in stock and would ship soon. Then the next day, I was informed by Petflow that my order was cancelled because the food wasn’t in stock. I think everyone needs to try and get on the same page. For now, I’ll find his food somewhere else.

The box that the bag of food arrived in was open. That was probably due to the heavy food bag inside without any protective packing.

I bought a 12 pack of Duck and a 12 pack of Salmon. Usually my dog loves salmon but she did not like the salmon from Pet Flow. It was disintegrated little chunks floating in tons of liquid. She left her dish unfinished. On the other hand, she gobbled down the duck.

I purchased 2 bags of dog food one came right away the other took a while to be delivered