PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 1,957 reviews with 2 stars · Clear filters
Elaine D.
This is the second ordered I placed with you. I had hoped it was going to be a lasting relationship. Sadly, it is not. In the first case, I placed my order, only part of the order was shipped when it arrived I was notified that the other item was out of stock. This happened again recently. This time it was after a few days later that the item was not in stock. You need to tell customers when the order is placed of availability. Very disappointed.
MYRNA S.
Unfortunately my last 2 ordered have taken over a week to arrive. The last order apparently got "stuck" in the system and sat for a week in "order shipping" status, promoting a phone call to resolve.
STEVE
I thought I was ordering small (5.5 oz) cans of dog food based on my item search and photo results. However, unknown to me, the 5.5 oz cans were out-of-stock so the order defaulted to the larger 13 oz cans, which is what was shipped to me. These larger cans spoil before I can finish them as I have a small dog. I contacted the company, requesting an exchange but was told I could return the larger cans for an account credit, however, they could not tell me when the smaller cans would be back in stock. I believe I should have been offered a refund rather than a credit. I also believe that it is misleading to not change the photo on the order page if the item is out of stock and a different item is being substituted.
B T.
Part of my order was defective and I wrote to tell them so. I received a form letter of acknowledgement back, but it took 3 days for an actual response. The item is being replaced, but has not yet shipped and I think their customer service is pretty poor.
ROBERT T.
Was disappointed on my order, the item I ordered was out of stock and replacement with something else without informing.
GREGORY S.
Only received 1/2 of RX cat food order placed in December 2021. No way to check on line. Calls to customer service have not resulted in any feedback as to status.
SARAH L.
My order arrived incomplete, and it was downhill from there on. I don't have time to detail my problems trying to get things straightened out. I had been satisfied with my experiences with Pet Flow in the past, but this was a total mess.
Na
Not good service, a lot of back and forth and useless waiting