PetflowReviews of petflow.com

Screw up from start to finish and no interest in helping the customer. Fail.

See above. No further comment.

I was on Auto Ship for about 10 months and four times, there were problems with the product not arriving on time or not at all or in the wrong quantity (double). They always charged me for each shipment even if it was messed up. Then they would take a week to issue a credit. I cancelled Auto Ship a few months ago. Against my better judgement, I recently ordered from them to take advantage of a $20 off promo. The discount was applied in the cart but when I placed the order I was charged the full amount. They didn't apply the discount.

Your repeated "stop" admonitions & trying to get me to expand my order or have it automatically repeated are just about enough to make me go to another pet websight. It's simply a blatant attempt at getting more of my $$, & delays the order process. It is offensive, wastes my time, and is demeaning-probably not how you want your customers to feel.

First time user. When ordering we were given the option to ship now or set up a delivery date. We chose a delivery date. Once that day passed I looked on line to find they were shipping the day after we requested delivery. Thus causing be to have to go buy food from the store. No reasoning was given by the rep I talked to. Just cannot do business with a company that changes everything without letting us know.

I placed the order on Nov 29. It wasn't filled until Dec 5th. Too slow. Had to order from another supplier who had it on my doorstep the next day. No more PetFlow for me.

I bought two small sweaters for my little dogs and when I got them they were too small. I called petflo and unfortunately they didn't have any that were one size larger or even 2. they emailed me a return label on email which I never did figure out. not sure what to do. I can't use the sweaters and it's very cold up here and they need them badly. I won't be buying from petflo again. Susan Watts

I get an email with this big sale so I place an order. The decide to ship many days later and then tell me several items are out of stock. Funny thing is that when I was filling the cart there were item totals telling me that they were IN STOCK. Now I have partials of stuff........LAME!!!!