PetflowReviews of petflow.com

More than three inquiries asking where is my order. Three different people responded promptly. Three different problems with the order. Christmas has come and gone and still don't have the order. Too much trouble for nothing.

I ordered my dogs treats 12 days ago and still have not gotten it

I got a PetFlow email offering $12 off my first auto ship order. I went for it. On checking out, at the last screen, it showed the $12 off and my reduced final price and then a box under that said "You've been selected for automatic savings of $12.00 on every Auto-ship Order!". The "$12.00" and "every Auto-ship Order" were in a green font. I thought it was a very cool promotion and was thrilled. I learned last year when shopping with a new company to take a screenshot of this kind of thing so if down the line their accounting messes up, I have proof of my special order. Good thing I did that this time because I got my credit card billed for the FULL amount (no "$12 savings") and PetFlow refused to honor the promotion, saying it was a "Display error". What kind of start-up company doesn't honor their promotions? They send you an email and then select you for special savings and then totally renege on it! I am so disappointed in them. I check our credit card charges daily and that is how I caught it. Not a great Christmas Eve experience, PetFlow. I gave it one star because, although they were not rude, the experience is unacceptable and unreasonable to not honor your promotions.

I saw an ad on FB for this company offering great prices so I figured I would give them a try. Told a friend about the ad who then looked up a coupon code that if you spend $40 you got $10 off ANY order and free shipping. Picked out my items, inputted the coupon code and the price was reduced to reflect such. Put in my CC info and hit enter. Next day I get an email confirming my purchase for the dollar amount that did not match the price with the coupon and was not the amount I agreed to pay. I wrote to the company to receive an email back from them saying sorry the discount is on recurring orders only (the coupon did not have any exclusions or limitations listed on it) I asked to have the order canceled, but did not receive an email confirming this. I then called to talk to a rude customer service rep who again stated the same thing about the coupon, told me maybe the order could be cancelled maybe not, there was no way of knowing if he could get to the shipping department in time or not and I could wait and see what happens. Obviously I didn't receive any concrete answers from them. I then contacted Google (as this was a trusted transaction) who 2 days later had the answer for me that the order had been cancelled. Here we are 2 weeks after I placed this order and I still have NOT received a refund. Very Disappointed in this transaction.

I wa about to order prescription dog food which I have in the past, and asked the representative if she would honor a "Free" shipping e-mail I received from Pet FDood Direct? She told me they DO NOT HONOR any promotions or sales from competitors. I said all I requested was the Free Shipping? (Even though your price was $5.00 more. She still refused. I told her thank you, and went back to Pet Food Direct and placed my order. Shame that in these economic times a company is not compoetive? Any even I told her to take my name off the email list, since I will be buying from Pet Food Direct from now on.

that I never received because they sent the order back to their own warehousebut instead of re-shipping to order correctly they left me high & dry for Christmas . Thanks alot, Petflow !

I placed on order on Dec. 11, by the 18th I still hadn't seen it so I emailed customer service to find out why. They told me I had the wrong zip code so I gave it to them again. They didn't even both to contact tell me there was a problem They finally sent it out on the 19th and now won't arrive until after Christmas. I should have just ordered from my usual place at least it would have been here on time. .

difficult to look at anything, hard to navigate, always had an issue when trying to place the same order,