PetflowReviews of petflow.com

Placed order with this company and waited and waited and waited. Made a phone call to try to get the product delivered to my house and waited and waited. Try to place an order with this company you will be wasting your time.

First I was overcharged but the customer service person said I wasn't. So I had to call back and sit on hold forever to get my money back. They promised my dog food would be delivered in 2 days and it took 4 days so I had to drive 20 miles to get my puppy a bag of food as she is very particular and will only eat one kind of food.

I generally refer friends to PetFlow but will no longer be doing this or using them myself. My last experience was one where everything I was either emailed or told was untrue. Sincerely Disappointed! Jim Harb 734.502-0645

I ordered a case of Blue Buffalo cat food. The case arrived damaged; one can was open with dried cat food all over the rest of the other cans. One other can was partially open...so two cans ruined plus the rest covered in a dried mess. Blue Buffalo is expensive! So I contacted customer support and all I got was a lame $5 credit on my next purchase. Totally unacceptable. I want them to at least replace the two damaged cans at their shipping expense...but nope they won't do that. I really don't want to risk ordering more food from them after this!

They really push the auto-shipments and I understand why any company in their industry would, and it used to work quite nicely. However, editing products in auto-ship programs is no longer possible as it was a few months ago and a program cannot be canceled without calling their customer service line THIS is completely unacceptable. You cannot remove a payment method until your active programs or cancelled meaning as long as they don't pick up the phone, you're on the hook for your program. You can change the dates of deliveries without making a call, but it's only a matter of time until you forget and another package arrives at your door that you paid for and didn't want. The products, can only be added to, not removed. I've tried in IE and chrome, multiple times over the course of a month. You can hover over your cart and click the 'x' and the product will stop appearing there, but still show under your active orders which they WILL deliver. Best of luck getting a hold of customer service, I'll probably have to call from work if I want this actually done with. I will never do business with them again, though I will probably end up using one of their subsidiaries which seems almost unavoidable. TLDR; auto-shipments/payments cannot be cancelled without a phone call and the hours are bad: unacceptable.

The products I ordered were sample size and not a sample price. Would not order from them again.

They keep blaming that I don't have my stuff on the shipping people. But it if were my company and the customer didn't get it, I think I would be trying harder. After waiting over 10 days, I think I might even offer them something. Nope nada. I already paid for it also. Even paid for shipping. Not sure if I will ever get my pkg. Will try to find some place else to buy from. Sure don't care about their customers. Well not me. Guess my $26 order wasn't big enough. Was ordering to see how they were. Found out. That wont happen again.

We were thrilled when we found PetFlow because they had a great number of items we needed for all 3 if our dogs. We placed the order on December 14th, and as of December 26th we are still without our products. This is ridiculous! As Christmas approached, our hope was to have our items for our dogs and to supply a local shelter with some much needed items. Christmas is over now and I'm just hoping to get our items soon. I called your customer services and they said it was a stock problem. Unfortunately they only way the said they could help was by crediting us $10 on our next purchase. I'm not sure if we are going to order from you again, so the credit is of really no use. I'm just very very upset.