PetflowReviews of petflow.com

We have seven pets and having their food delivered is convenient overall. We have had a few missed deliveries because an item was back-ordered, but there was no proactive e-mail notification. I didn't realize the order had been placed on hold until I realized we didn't receive our delivery that week and logged into the system to check the status. The order interface is clumsy, the search feature doesn't always produce the correct results and it is nearly unusable from a mobile device.

Does not consistently have products I have on my monthly order. Also cans often dented. Otherwise okay.

I find my dog able to determine if product I have received is fresh. When he "sticks his nose up and refuses to eat " I look for the expiration date on the package. One time there was no date, the last time the bag of Stella and Chewys duck treats had a expired date. This is not good!

I liked Petflow's selection, prices and the speed with which my order was delivered. On the other hand, I was very upset by the WAY FedEx delivered it. Someone rang my bell and dropped the order in the hallway. They didn't even identify themselves. Normally, if a stranger rings my bell, I don't buzz them in. It happens all the time with people want to get into our locked building for illicit purposes. But I was expecting an order from Petflow, so I went downstairs. I found a huge, heavy box left in the hall where anyone could have taken it. (Unfortunately there is a thief in the building.) I have a heart condition yet I was stuck carrying over 30 lbs of bulky items up four flights of stairs. I didn't realize that FedEx would only provide half a delivery service. I would have loved to do business with Petflow, but they are "married" to FedEx.

Delivery was fast however the bag of dog food had a metal washer in it thank God I found it before my dog accidentally ate it the site is great disappointed with the quality control on behalf of the product they sold me

I order once a month and when it's not complete, it messes my whole month up!

The items are fine and so are the prices, however, it took a whole week to receive my items and frankly I'm used to Amazon Prime so this was not cool. Ran out of pet food before order finally arrived. Probably will not continue to use.

Not sure why they would package AND send me something that was torn before it even hit the box. Piece number two is not even usable. SAD