PetflowReviews of petflow.com

Product is good but way too many emails.

It’s too hard to cancel auto ship orders. It should be a simple button you can press, instead you have to contact customer service, which takes time for what should be something I can do myself. Other than that petflow is always fantastic.

Delivery took longer than I expected. After a week and half I had not received an email letting me know my order had shipped. I contacted customer service to ask and what do you know?? My order shipped the next day!

transfering a new hardcopy Rx was a bit cumbersome. First I was told that I had to send a new Rx via US mail then I was told I could simply upload it. So it took almost 2 weeks to receive the product.

The ordering process was easy, however, within one day I received an email saying my item had shipped BUT after 5 days with no tracking number I called and was told the item was out of stock. Shortly after that call I received an email saying the item was out of stock. Not good customer service.

This is my third time ordering from This company. The first two times were very positive. However, after putting in an order on a Saturday morning they are telling me that it “might” leave their warehouse “at some point” in the day on a Thursday. So basically almost a week to release an order. Wow!!! I wish I had known that when I ordered. Now I’m out of time to fix the situation before having to travel. I’m REALLY disappointed, and doubly so when their customer service team seemed to not be capable of doing anything to make good on the situation. I gave one extra star b/c of the prior, more successful orders, but I’m really going to have to think twice before ordering from them again.

You offer free shipping for orders over $49. So I try to meet that requirement. But then you offer coupons which are really nice. But when I apply a coupon, it brings my total below the free shipping mark. My choices are to accept the shipping charges or buy more to bring the value back above the free shipping level. Or just cancel in frustration. You are not doing me any favors with coupons, its just a mind twister that your marketing uses to increase revenue. I wish you would just offer free shipping base on the original order value then deduct the coupon with out penalties.

Good products and prices. Very disappointed that it took 8 days for delivery. I’m used to Chewy with 3-4 day delivery.