PetflowReviews of petflow.com

i did not receive my order

This is the response I gave PetFlow today when they asked me why I am canceling the autoship subscriptions that I've had for several years: I figured I made it clear when I sent you the original email requesting the cancelation, as I said it then. And this is not the first time I've addressed the issue with PetFlow. PetFlow has gotten more and more unreliable over the past several months. REPEATEDLY (several months in a row now) I have received emails telling me my order has shipped and will be delivered on such-and-such a date. Then a couple of days later I get another email saying that it needs to ship out of a different warehouse so it will be delayed (this is AFTER the email saying it's already shipped). Then it STILL gets delivered several days AFTER the newly promised date. This last time the newly promised date was the 7th but didn't arrive until the 11th. This tells me that: 1) PetFlow was lying to me about my orders having already shipped, and 2) I can't rely on my orders being auto-shipped on the schedule I set up (which I set up for a reason!). I've learned the only thing I can rely on with PetFlow now (vs. the past several years that I've been a loyal customer) is that I can't trust PetFlow anymore. In fact, I think I need to post a review saying exactly what I'm saying here. I don't want others to be duped into trusting PetFlow to deliver on the schedule they set up. I'm done dealing with your brand of dishonesty and unreliability. As a small business owner myself I know that my clients wouldn't put up with it from me and I won't put up with it either.

My first time on your website I had issues I called for help and the person was very rude. Then my order came in and it was cat litter! I don’t have a cat! I was shipped 2 40 bags of cat litter. It took another week to get my dog food. I will be looking to another delivery service .

Possibly the worst online shopping experience I have ever had. Ordered 2 wet dog food, 1 dry dog food, 1 wet cat food and 1 cat dry food. I get a notification two days later that my 2 wet dog food items are back ordered. I go online to look at my order and turns out they cancelled my dry cat food for no apparent reason with zero communication. The next day they cancelled my wet food with zero communication as well. This made me very mad and so I send them an email to cancel the auto ship as well as the outstanding orders (the two back ordered wet food items). I went and ordered everything from Chewy besides the one dry dog food bag that I did order from pet flow. A day or two later I get a response from them saying they cancelled my auto ship and completely disregarded my comment about the backordered food that I wanted cancelled. I replied again and told them I wanted it cancelled. Next thing I know, they SHIPPED. Now please keep in mind that this food is $62 for 12 cans. So now I was charged $124 after I just spent $124 at chewy because I told pet flow to cancel my order and assumed they would cancel seeing as it was back ordered. I send yet again another email that I shouldn’t have had to do, and told them I do not want the package of wet dog food and want to return it and gave them the story. They reply with they cannot accept my return because the product came from a different facility that doesn’t accept returns. That is NOT my problem. This is MY money we are talking about and I suggest refunding me if you cannot return it because again, that is not my problem. I would never recommend this company to anyone!!! If I could give 0 stars, I would.

The very first order I placed went through and I received email saying 2 items that were in stock and I paid for were not available to purchase after it was put in my cart and I checked out.... very disappointing

Oddly you charge my credit card 1 cent more on each order.

My order has been 2 weeks and I'm still waiting. created the warehouse has huge logistics problems

Warning Do not buy from this company. The website has false information regarding items in stock. They get your money and don’t send the products for weeks because it’s NOT in stock. I tried to cancel but they would not allow it. If you call customer service, you get different responses each time from different people. Buyer beware