PetflowReviews of petflow.com

Although the shipment was sent on time, it was damaged in transit, and therefore sent back to shipper. The shipper did not notify me of this, or have a new package ready. This resulted in a 2 week turnaround, when it should have been 2 days. They should have at least notified me that the package was damaged, and given me an estimate of how long before a replacement would be received. I live in a downtown urban environment, do not own a car, and live at least a mile away from the nearest (more expensive) pet store, so it is very inconvenient to have to purchase more supplies at a higher cost, plus figure out how to transport them, when in a week I will have enough to last for 4 months. Better communication is needed.

HOT AND COLD YOUR PRICES ARE GOOD, DECENT SHIPPING PRICES, CAN USE DISCOUNT CODES BUT YOUR WEB SITE IS DIFFICULT TO USE, VERY SLOW,DID NOT RECEIVE A CONFIRMATION EMAIL AND ALSO MY ORDER DID NOT SHOW UP ON YOUR WEBSITE UNDER MY ORDERS. I WAS NOT SURE IF I HAD AN ORDER OR NOT BUT THEN IT SHOWED UP AT MY DOOR.

I love the home delivery but the box has been coming apart and food spilling out when I recieve the shipment. I dont know if I can continue to order if this keeps happening though I would love to. Im concerned about pests getting into food, etc if the bag is ripped open.

A couple of times when I've needed to make changes, or correct an error, the service couldn't have been better! And anything I order usually arrives in 2 days, or 3 max, so awesome there! My complaint would be that the food is about $4-$5 more than at a local retail store, and add to that the shipping (don't like to spend the extra $$ on stuff I don't need just for free shipping), sooooo, all together I pay nearly $10 extra for home delivery. It's good for when I'm working too much to be able to catch the store when it's open. But there's a lot I could do with $10 .....

I placed an order, but canceled 2 minutes later when I saw that the shipping address didn't update. I figured I would just put another order through sometime later in the week. The next day, they sent me a shipping confirmation, so I called and explained that I had canceled due to address. They said they would redirect the shipment to my new apartment. Well, tracking information shows that it arrived, but it didn't come to my new place. It seems that it went to my old house and now they're trying to retrieve it. They get three stars in this review instead of two because my previous order with them didn't have any problems.

I order 4 cases of canned food at a time. The cases are heavy. They put them into HUGE light weight cardboard boxes that do not properly protect the cases. They have arrived with the cans rolling around in the box because they broke apart from the case packaging, or the box itself was partly ripped open -- just a mess! Petflow needs to use a stronger box - and - one that is the correct size for the shipment, NOT lightweight cheap boxes 3 times too big. I have telephoned them several times to discuss this problem. I have yet to speak with a live human or have my calls returned.

A good selection of dog food at a slightly higher price but reasonable charges on shipping. Other items tend to be on the pricey side, hard to beat the concevience.

This is not normal for PetFlow.com to take this long in getting my purchase to me. Typically I am very pleased w/ PetFlow and I receive my order within 5 business days. I placed my order on Friday morning, May 11 and today is Tuesday, May 22 and I still don't have my product. My cats are getting extremely low on food! FedEx shipping is the worst way to send it!