PetflowReviews of petflow.com

I placed an order and received a shipment notification 4 days later. The package arrived but was missing the main item, a large bag of dog food! I was not given any notification of order issues. When I finally called in to CS, I was told that they had inventory and computer issues with the product, and was initially offered an account credit. I then asked for a refund to my credit card and was told that it will be processed. It never was. Still waiting on a resolution, either shipment of the item or a full refund.

I read customer reviews before I purchase products online, si I felt comfortable purchasing several cat toys from petflow. They all had excellent reviews. When the toys arrived, one of them was, in my opinion, very unsafe as it had very sharp, pointed ends. I posted a review with one star explaining what I thought was wrong with the toy and why. Before I could even review the other products I got an email telling me my review had been rejected. I had wondered why the item had nothing but positive feedback. Now I know. Negative reviews are rejected. No thank you. I will never do business with Petflow again. I'm trying to figure out how to delete my account and get off their mailing list. Apparently they want to keep that info under wraps as well.

I'm sorry, I had an awful experience with pet flow, however, I will say the staff were amazing. I'd never buy from them again and yes, they had refunded my purchases but fact were none were ever delivered although PETFLOW sent me acknowledgement that they were. Too much stress.... They lost a good customer, 3 dogs and 3 cats... And volunteers at a shelter and helps place rescues. I spent over $100.00 in my first order and my experience from that point was a disaster. Almost a comedy of errors. They did send sorry for your experience email, staff could not be nicer.....

I have ordered from Pet flow for years and have loved the easy, quick deliveries. I usually have my food within a few days or ordering and been a very happy customer until my last order. According to PetFlow their prescription food has been outsourced to a third party company for verification which is to ease the burden on PetFlow. However, there is little to no communication between these two companies. As a previous customer, when my order said shipping, I assume it will be here in a few days. Unbeknownst to me this third party company was attempting to contact my vet to verify the prescription while my PetFlow order said 'shipping' not 'verification required'. A week later, I still didn't have my food as I would have with the old PetFlow. I had to go buy whatever food I could 'get by' with. After spending time contacting PetFlow, the Third Party company and my vet it was finally sorted out, only to find out it would take ANOTHER week until the food was delivered. It's just such a shame because the process use to be so quick. I have to allot an extra 2 weeks of 'potential delay' with my next order. I wouldn't be as disappointed if someone from PetFlow had contacted me, or if my order said 'verifying prescription' but instead I had to track down my own answers as to why my food wasn't delivered within days, like before. There needs to be more communication between PetFlow and third party company. Petflow customers (with prescriptions) are use to receiving their food quickly, I'd just hate to see customers go elsewhere because of this third party delay. I will give PetFlow one more chance only because they were so great in the past.

I had a coupon code, thought to give them a try. Well, after placing the order, a customer service rep called me. She was so insiste to add my stuff to the auto reorder. She repeatly told me how easy and it would be and promised me to put about $12 discount on my current order. Well what she didn't tell me was that she removed my coupon, so my total amount was inceased by a lot. I found it out when they sent me shiping notice. I called them, no one could find my original order. I had to send them the comfirmation email back. After 3 or 4 phone calls, they told me they would give me the credit back, but they couldn't do partial refund, so I had to order something else to use that 'credit' or I would lose it.

This was a very odd online shopping experience. I never seem to buy my dog food from the same place twice. Due to coupons and shipping offers, I can get the exact same product for much different prices, even from the same site, each time. This was my first experience with Pet Flow. They had a great rate and shopping was very easy check-out. I quickly received confirmation of my order and then confirmation of shipping the next day. Wow! I was impressed. Then the third day I received a phone call from Pet Flow (very odd since it already shipped, per them and UPS) that wanted to confirm my order and credit card and was quite pushy on getting me to sign up for automatic orders. No thanks. Cancelled my credit card and wouldn't order there again, no matter what price. Very scary!

i would never recommend them although their customer service is quite nice.

While Petflow was quick with processing my order and everything came as requested, my cat will not eat the food purchased from your site. I ordered the same brand and flavor of IAMS that she currently eats and every can we opened from our order she would not eat. We bought the same kind at a local pet store and she ate it up. I have no explanation as to why she turned her nose up.