PetflowReviews of petflow.com

I ordered a whole bunch of stuff for my dog - good prices - Feb 28 get an email says my ordered shipped - I check number Fedex says they delivered it left by my front door (odd I live in an apartment building) - I get home no package - next day I call Petflow - they tell me they need to put a trace in with Fedex - I should call back on Saturday to find out what happened - I call back on Saturday(call #2) - turns out Fedex did not bother to fully read the name and address and they delivered my package to someone else with my last name - different address - who also buys stuff from Petflow ( makes me wonder about Fedex) - I was then told Fedex would pick up the package on Monday and deliver it to me - no package - I call again (#4) I was told here is the Fedex tracking number and I should call Fedex to see where the package is (Great service I should call) - still no package - I call again (#5) oh! I am told the package was picked up but was being returned to them (new infomation and this time she was going to resubmit the order and have a new one sent out to me. I aksed if they could overnight it or somehow get it to me quicker since it was over a month since I placed my orginal order - nope got no real answer - I was offered no consideration at all for the poor service -- in 3 days it will one month since the orginal order was shipped - hopefully I may have it by then. Oh and now one of items I order is out of stock - NOT ONE CS PERSON WENT OUT OF THERE WAY TO SOLVE THIS ISSUE - NO ONE OFFERED TO CALL ME BACK, EXPEDITE MY ORDER DO ANYTHING TO MAKE ME A HAPPY CUSTOMER.

This was a horrible experience ! Over s week to receive my cat food , then it was delivered to an empty house ( not mine) and would have laid there if a neighbor had not seen it. I will never purchase from this company again nor recommend it !

I have orderer twice from you company. Both times were 12 inch bully sticks. The first shipment gave me what I wanted. The second gave me something different and I don't know how to describe it. All I can say is that the first shipment provided me with bully sticks that took my dogs several hours to consume and the second order the bully stick are gone in 30 minutes. If your shipments are going to be erratic I will not order again.

The last bag of bully sticks I bought they were smaller than the last bag I got. I really don't think its fair!!!!!

I called to check up and was basically called a liar. I was told to check with the nab who dropped it off. It was not upc or fed ex and she said it was my job to prove it did not end up here. So insulting

My recent order (2159858) is a big time FAIL. It's totally different from my order last January (Premium Roasted Tendon Dog Treats). It's so oily and brittle and it breaks into pieces like a glass, its too dangerous for a dog to consume. I got the replacements but its just the same low quality. My order last January is more like of a wishbone tendon and its dry but chewy and my dog loved it.. This time I waisted almost $50.00.. I spend that amount every 2 months just for a quality tendon.

Both times I ordered food from Petflow the shipping took way longer than I was told it would. This company needs better communication between its employees, its warehouse workers and the customers.

Order has still not shipped and even went back on cart even after paying for item through paypal. Will not buy from again!!!