PetflowReviews of petflow.com

Called 1-866 number and no response (the call drops). Requested refund via email and have not heard anything back yet. Will never order from PetFlow again.

Ordered Iams fish for sensitive dogs and they sent the wrong food. I called them and they shipped another bag and that was wrong again! I called them and they were going to send out the correct food and email me. That was last week and I haven't heard anything since! Horrible service!

I think their advertising needs an update. They constanly say FREE SHIPPING with every order in huge letters so you go through and order the items you want and you get to check out and it charges you for shipping. You look and look and go back to their ad and see way on the bottom in tiny letters that you have to spend $17 to get free shipping. False advertising to me all the way.

i never received my order.. and when i go on the tracking.. it shows it was last in concord ca.. which is about 30 miles from my house.

The following sentence is from their email, informing me that instead of shipping the product, they issued me a refund. In this case, I was out of town, the dog sitters ran out of food, and had to purchase from a local Petsmart. Instead of Petflow, I'll rely on local stores with the very same price, slightly less convenient, small sales tax, but infinitely more reliable. "Unfortunately, since placing your order, we ran out of stock of your requested product and are currently unable to ship this out to you"

I placed an order and mailed the script for the food the next morning. On the order I indicated (selected) I was mailing the script. First they were trying to contact my vet and then script was lost in the mail. Still no food!! Disorganized and would never recommend them or use them again!! Now I have to get another paper script to use for future orders! Very frustrating!!

I ordered about a hundred dollars worth of items and never received my shipment and it's been two weeks

I will not be ordering from this company again. My package was damaged, sent back by fed-ex, and I was not told a thing. I assumed they would re-ship the order but they did not & I was never notified. Finally, I had to call & they saw the problem. 2 weeks now I have waited for dog food that should have taken 2 days. Never again