PetflowReviews of petflow.com

Unfortunately the last two orders placed with Petflow.com were sent to the billing address rather than the shipping address. While Petflow.com customer service was amenable to quickly having FedEx pick up and re-ship these packages to the correct addresses in their system, the latest customer service rep spent some time trying to convince me I had done something wrong. It took a good five minutes for her to listen to the fact that it was not possible. As this happened using two different Petflow.com accounts - opened months apart - one can assume there is an issue with their database always defaulting to a billing address even when a different shipping address is entered, saved, and shown in the order confirmation email.

I purchased the yellow lightup harness for our Golden Retriever. She weighs 69 lbs and when we order other materials for her she fits into a normal large. Your harness is the size of a medium in all vests, harnesses and other equipment. The vest was purchased so that we could be able to locate her in the dark... how dissappointing that does not fit. Could I exchange it for a light up collar that fits? I ordered a large collar for my younger Golden and it fits both dogs. Please respond.

I opted to delay shipment one week, a nice option that caused me to make the purchase. Instead, they shipped immediately and I had the product 2 days later. While normally this is a plus, in this case it was very unwelcome. Don't offer the delayed shipment option if you don't delay shipment.

I have three large dogs and a cat. My pets food is crucial to me because I can only purchase it in certain pet stores. I ordered the Canidae All Life Stages and originally they told me Tuesday for delivery and I was okay with that. All of a sudden, it is Tuesday and no food, and I emailed them and they told me it would be there by Thursday. I had to rush out during the 4th of July to purchase a small bag of food. I also noticed that most of the treats and food is slighty more expensive then if I purchase it in Petsupermarket. Would I order again from Petflow, maybe depending if I have a coupon or voucher.

took too long to ship

I've only used Petflow once so I'm not sure how average my experience was. The product is just like I buy at my Veterinarian's office but less expensive. Shipping however was VERY slow. And when I would call to check to see how long it would be until I got my product, it was a different story each time. The final time I called (~2 weeks after I ordered) the woman said that my order was in the warehouse and it should be packed and shipped that day. when I got home the order from Petflow was sitting on my steps. I was glad it got to me, but she obviously had no idea where my food order really was.

2of 3 of my cups were broke when they arrived due to the manner in which they were packed.

I placed an order of a Thundershirt for my dog on 06/26 which was supposed to arrive at my home before July 4th, according to my ordering confirmation. When it hadn't arrived by July 3rd, I checked the status by clicking on the tracking number. I live in Kentucky. The item left Illinois, and went to WISCONSIN, which, according to the tracking info, is where it still is today. My dog suffered through the 4th of July needlessly because of the obscure shipping. I am disappointed that my order has not arrived by the date I was told.