PetflowReviews of petflow.com

I love the convenience, ease of use, and price of your service. I would have had no complaints but I purchased a 30 lb bag of dog food and two bags of treats. They were all packaged in one box and of course the treats were on the bottom so they were pretty smashed. Now instead of dog biscuits I have mostly dog crumbs.

There were no markings on the outside of the package regarding do not use sharp objects to open box. I used a small blade to open the box and cut right into one of the cat treats I ordered. Meanwhile all of the air pillows were at the bottom with all 5 treats I ordered shoved up at the top. Not thrilled because I had to bag the treats so they wouldn't dry up.

First purchase from PetFlow was all cans, a laser toy and treats. I was happy with the quick delivery, quality and rated an A+! Unfortunately, my second order included boxed Fresh Step litter with the cans which can as quickly as the first, but in two separate boxes with one mixed with cans and litter. One of the litter boxes arrived crushed because of poor packaging. The litter spread into the 24 can cases and I am still working to contain the litter. Needless to say, I was very disappointed and lost the entire box of litter. Not happy!!

Until recently, I was impressed with all aspects in dealing with PetFlow - variety, prices, shipping, delivery times, etc... My last order took over a week to receive, mind you all of my previous orders over the last six months since I began using PetFlow were delivered within 4 days max. By this time I was out of food. Thankfully a couple of guys I train with in my small town are on the same food (and customers of Petflow due to my praises) and allowed me to borrow some until my order came in. Otherwise, I don't know what I would have done since the dog food we use is not available locally. After voicing my complaint they did acknowledge they were having some hiccups with new shipping procedures, however it would have been nice to know when placing my order that there may be some delays. They seem to be a good company, however my recent experience with PetFlow is going to prompt me to try some of their competitors to see how their service compares.

The prices are not competitive.

The order arrived, was packed well, and was well priced. However, when I purchased it was indicated that the items would be shipped the week of July 9. Imagine how pleased I was to receive shipping notification that my package was shipped on July 9, and would be arriving to me on July 12. Now, I have trouble getting my packages from my apartment office, so I left work early on the 12th to meet the UPS driver. Except, no delivery driver on the 12th. I checked the tracking again, and this time it showed that no, the items didn't ship until the 12th, and would be arriving on the 16th. Well, I couldn't take another day off of work, so my cats' food sat in the apartment office for two days before I could get there while they were open. I wouldn't have minded the items being shipped on the 12th, I just don't like to be told one thong, and then have another happen.

The first time I ordered from Petflow I was pleased with the promptness of the delivery. But you've tinkered with what works and this new way doesn't work. The order was to go out on Monday, the 9th of July and I was to get it on Wednesday. FedEx didn't even pick it up until Thursday and it got here on Friday. Why did it take 3 days to get FedEx to pick it up?

I recently ordered a case of peking duck dog food. Upon receiving the case from Fed Ex, there was this terrible order coming from the box. I left the case sit on the counter, figuring the odor would dissapate. I placed the case in a closet where I keep the food and the jackets hanging in the closet, picked up the odor, so I sprayed fabreze to try and get rid of the odor. This is the only dog food my dog will it. First bought it in Charlotte, NC, no store here so have to order it online. Thank you for the feedback. I opened the outside case and the smell got worse, opened the case of food and the smell was horrific. After taking all the cans out, there was a damaged can that had spread over the rest of the cans. I washed all the cans and left them out to air before putting them away again.