PetflowReviews of petflow.com

very annoying experience. i was waiting for dog food that never arrived. when i called they were unsure when the food would be shipped or when it was coming in. very unprofessional!

Had trouble with the site. Unable to upload picture. Got confirmation my picture was being sent. Spent my money but no picture.

Had no idea when would get stock. Was supposed to ship 1-2 days, but in 5 days, nothing. However were able to call me day after placing order to ask if I wanted to use auto ship. Why in the world would I want to auto ship when you can't ship the first time? Wish I could give zero stars

I order the goggle dog dish and was not happy with it. My dog is ten pounds and its huge. Can't send it back didn't know that until I wanted to send it back.

Unfortunately, this rug didn't live up to my expectations. On rainy days, I was hoping it would trap the water and dirt as advertised, but the first time my pup walked across it, he still left a trail of muddy prints. It's also much smaller than I expected! Wouldn't purchase again.

I ordered cat food, they said they would confirm by calling vet, but after a week I got a e-mail saying they haven't gotten ahold of vet. I called my vet and they said they never received a call from PetFlow, so the vet called them and they ok'd the prescription. Now, a week later, no food! Then they send me " Rate us"! So here I am.......

Customer service representatives never get back to you when they say they will or help find resolution to problems.

I tried PetFlow when Amazon was out of my cat food. I ordered on the 7th and when I contacted them on the 12th about my order, they had not even placed my order yet!!!! I was advised that I would receive my order on the 15th and I received a manilla envelope w/samples from their promotional club "Spoiled Rotten" club. I contacted them again and was told that they were out if stock and that they would have to get my order from another warehouse and that it would be the next week before they could ship my order. It is now the19th and I received a text stating that my order would be here on the 22nd. What was suppose to be 3 to 5 days has now turned into 15 days.informed that they were out of stock and that they would ship the next week. I received a text from them on the 19th stating that they would deliver my product on the 22nd, 15 days from my order date. What was suppose to take 3 to 5 days, turned into a joke. The customer service department told me something different every time I called and did not seem to know what was in stock and not. Maybe additional training is needed in customer service and inventory/quality control. When I voiced my concern about their service and asked for the current 15% off that they are currently offering, I was told that they could not do that but they did offer me a $10 credit on my next order (as if I will ever order from this company again). Horrible experience and no effort was made to keep me as a customer.