PetflowReviews of petflow.com

Pros: very wide selection of dog and cat items. I think you could probably find what you would get at any other pet-retailer, comparable prices, the website was easy enough to navigate and there were discount codes available. Cons: the autoship that I set up did not get shipped until about 6 days after the chosen date. The packaging is not as environmentally friendly as I had hoped - lots of plastic “air pockets” that really can’t be recycled. Customer service interactions were odd. I sent an email asking when my shipment would be sent out and the auto-reply started with the line “During these difficult times…”. Difficult times for the company? For humanity? For me? It was just bizarre and I’m surprised that whoever came up with that got it approved. A few days later I received an email from an actual agent asking for my order number because they couldn’t find the info. How can you not find my info? What type of record-keeping system are you using that you can’t look up a client and see all of their purchases and the statuses? Overall, the cons feel like growing pains. I work for a startup and I understand how those earlier days can be. I’ll continue purchasing from them. At the end of the day, I was able to purchase what I wanted at a discounted price and the items arrived in a reasonable time frame. So, overall a decent first impression.

The order was processed as always, however, I was surprised it took so long to receive. I used to order and get it within 1-2 days. This time it took 5.

Company was great in fulfilling my order of Hills RX Derm Complete dry dog food. Although a delay between veterinarian to PetFlow in the timeliness of my order, some of that was beyond Petflow’s control. Once things were in order, the order came as expected and overall, I was happy with the experience.

Having the dog food delivered takes a large load off my schedule. The delivery people are very courteous and friendly.

I appreciate that I can quickly reach a customer service representative on the phone when I have a question about a product or an order, and I'm glad that PetFlow donates food to needy animals. I also like that PetFlow is not connected to companies that sell live animals. However, on my last two orders, I needed to call customer services to address, respectively, a delivery delay and an incorrect credit card charge.

PetFlow has grown on me. I have used their competitor for a long time but tried PetFlow when I initiated a food change. I have found PetFlow to be responsive and helpful. Quite honestly, I feel their service has continued to improve over the time I have been using them. They

The prices are awesome but several of the cans are dented. I haven't found any leaking ...yet. Other than that everything is good.

The company stands by their customers. I received multiple emails from them when I informed them I had not received an item I had ordered. They tried to make it right and found the item had been pictured incorrectly. They then refunded my money for the item!