PetflowReviews of petflow.com

Delivery much slower than expected. System showed as shipped on 10/07, did not leave until 10/10 and did not arrive until 10/14.

Twice I have tried to order cat food online: The particular food (which has been unavailable everywhere for the past 3 months, at least) was listed as "in stock" both times, so I tried ordering it, again both times, and both times my order was eventually cancelled because the food was NOT in stock! Between the first time I tried ordering and the second time, the food HAD been listed as "not in stock", so when it was eventually listed as back in stock I was SURE it had been restocked. But nope. Still not in stock. The reason I've deducted 2 stars is due to the fact that the online information was misleading and led me to place 2 orders that were both cancelled. Otherwise, the service I received from the customer reps/online chats was good - friendly and helpful, even though they couldn't alert me to the fact that the food I was ordering was actually out of stock.

Third time auto ship I called each time about not wanting the auto ship. Each time 3 times I called and complained Each time 3 times I asked to have my account cancelled and to not do business with your company

I placed an order for the first time and it took longer then I expected. I was disappointed in the food from fromm. It is very watery and for it to have such great reviews and high quality I was disappointed.

During the check out part in ordered 2 X 12 can dog food, which cost $27 each total of $54. Web site shows free ship over $49 order. Can' t get your check out part to total out shipping charges. So I called Petlow, customer service, informed her of my problem, she took my order over the phone. Everything came of fine. I tired to order some more and the same situation came up again.

The kibble pieces are smaller than the ones i got at my local pet store but my dog seems to eat them so i guess it’s ok……?

Formerly very high regard. The support has become spotty, once arrogant and irritating. Not what I recall ever happening over several years with PetFlow. Additionally, you seem to have flawed supply channels. I can get the products I am looking for elsewhere, but not you. Why's that? I've recommended so many friends. Now, sadly anti-recommendations... I hope you can stop the losses.

Product was what I ordered and it came timely, however the amount of packaging used was outrageous. The 2 very small containers I ordered came in an extremely large box that could have fit at least 20 of the same size bottles. Recyclable or not, packaging to fit the size of the order is preferred.