PetflowReviews of petflow.com

I ordered the dog food on March 5th. Still waiting delivery. It's been almost two weeks. My orders from Pet Flow in the past have been delivered quickly.

In my last order for dog food to PetFlow the order was first just later than expected. When I called up customer service, I was told that orders were piling up at PetFlow, but that the order would be given an "expedited" designation by the customer service person. The day after that conversation, I discovered that my PayPal charge for the food was refunded. When I again talked with the same customer rep, I was told that a mistake had occurred and that I would still be getting the food in spite of the refund, That all happened about two weeks ago (today is 3/16/2022). No food has been delivered to me from PetFlow. So this was, from my perspective, a completely botched order. I subsequently ordered the food from a different supplier and got the bag of kibble two days after I placed that new order. Even though I had ordered food successfully from PetFlow in the past I will never, ever deal with PetFlow again. I depend on a supplier for sending me the dog food my pet needs in a timely fashion. My experience with PetFlow indicates that they are, at best, unreliable.

I ordered two bags of dog food and it was delivered in a beat up box and dropped 10 feet from my covered porch in the rain. Sure, the seller didn't leave it in the rain but, are responsible for the safe arrival of the package. My star rating is because I contacted customer "no" service with photos of the destroyed, soaked package and have gotten no response. At the very least provide some acknowledgement.

Super slow at shipping. That makes me not use them often

I feel that if you sent the prescription authorization for all 10 bags of food to my vet they would of be authorized. By sending over a script for 2 bags then another for the remainder bags caused a problem and 2 script was denied for being a duplicate.

We have used PetFlow for dog food purchases for about a year. Everything about the service was great. However, my low rating is based on the Customer Service interface on their website. I discovered I can buy the product cheaper locally, and tried to cancel my auto-ship order. When clicking on the "Cancel Order", I was not actually given a choice to cancel my order, only to pause for up to 11 months. When searching further for assistance, the website has several locations that mention a Live Chat, but no Live Chat seems to actually exist. I then called the 888 number and the Service Rep I spoke to confirmed there is no way to cancel an Auto-Ship on the website. This is not acceptable in today's world of E-commerce in my opinion.

I have ordered online for the convenience, but your delivery company has made it inconvenient. I am sorry, but trying to carry a large heavy box from my condo mailboxes to my unit so it is not stolen is too difficult. My daughter will pickup the food at her local pet store and bring it to me going forward. If you use FedEx I would cut ties. I have had them leave deliveries by my car along with other misdeliveries. Sorry to leave you.

I ordered an "in-stock" item which took two weeks to receive and then it was the wrong item!! First and last time ordering from this company